[Devtools] Development Suite installation question - C/O SME with knowledge of installer edits

[Misha Husnain Ali]

I remember this issue. Is there any way we can identify the paths leading
up to this problem and comprehensively test them to provide clear aid to
users who may encounter this issue? I'm happy to volunteer to test some of
them if we can identify the various paths users may take.


--
Misha Husnain Ali
Technical Writer 2, CCS Brisbane

On Thu, Jul 7, 2016 at 5:38 AM, Denis Golovin <degolovi at redhat.com> wrote:

> T&C's signing workflow is not user friendly ATM.
>
> Workaround mentioned in https://access.redhat.com/articles/2360571 worked
> before for
> many dev's who was testing installer. I am going to do check full T&C's
> signing again today
> and send update ASAP.
>
> This problem should be affecting only customers who didn't get installer
> directly from develper.redhat.com
> download.
>
> Denis
>
> ----- Original Message -----
> > From: "Robert Kratky" <rkratky at redhat.com>
> > To: devtools at redhat.com
> > Cc: "Rick Wagner" <rwagner at redhat.com>
> > Sent: Wednesday, July 6, 2016 8:51:03 AM
> > Subject: Re: [Devtools] Development Suite installation question - C/O
> SME     with knowledge of installer edits
> >
> > On 6. 7. 2016 10:08:09, Rick Wagner wrote:
> >
> > > Hello DevTools,
> > >
> > > We have a customer case that deals with the error message "Terms and
> > > Conditions for the CDK have not been signed".  (Actually, this is the
> > > second case in 2 days for this problem.)
> > >
> > > The customer has tried the suggested workaround, without satisfactory
> > > results.  ("This error appears on the *Log In* page when starting the
> > > Installer. To fix the problem, start downloading the Installer to
> ensure
> > > the *Terms and Conditions* are viewed and accepted and then cancel the
> > > binary download."  We offer this suggestion in the knowledge article at
> > > [1].)
> > >
> > > Can a knowledgeable SME please offer ideas about alternative courses of
> > > action?
> >
> > Hi Rick,
> >
> > The problem happens quite often, apparently. I asked about this last
> Friday
> > in devtools-program [a] -- on behalf of a user who reported the problem
> in a
> > comment under the old version of the Kbase article [b].
> >
> > Any workaround would be appreciated.
> >
> > Thanks.
> >
> > Robert
> >
> > [a]
> >
> http://post-office.corp.redhat.com/archives/devtools-program/2016-July/msg00001.html
> > [b] https://access.redhat.com/articles/2255391#comment-1066361
> >
> > > Extra credit:  Can you please point me to the source code that produces
> > > this edit error?  A little spelunking by the Support team sometimes
> helps
> > > with related issues.
> > >
> > > Thanks!
> > >
> > > Rick
> > >
> > > [1] https://access.redhat.com/articles/2360571
> >
> >
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