David? <div class="gmail_extra"> <div class="gmail_quote">On 10 Aug 2016 3:53 p.m., "Denis Golovin" <<a href="mailto:degolovi@redhat.com">degolovi@redhat.com</a>> wrote: <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Pete, I am out of logins with T&C's problems, that nivologd was the last one. I hope Rick will be able to verify when one more similar case reported by customer. Is there a way to reset signed T&C's for <a href="mailto:nivolog@gmail.com" target="_blank">nivolog@gmail.com</a> or create new one so I can verify? Thanks, Denis On 8/10/2016 3:49 AM, Pete Muir wrote: <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> Also note that the devsuite had the wrong subscription type attached in the download manager. I have updated to be the RHEL Developer Suite sub, which should make the documented workaround work. Denis/Rick, could you please test the documented "if it doesn't work, try downloading devsuite again using the same account"? Thanks On 10 August 2016 at 01:41, Denis Golovin <<a href="mailto:degolovi@redhat.com" target="_blank">degolovi@redhat.com</a>> wrote: <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> I've updated description for this <a href="https://issues.jboss.org/browse/RHDENG-579" rel="noreferrer" target="_blank">https://issues.jboss.org/browse/RHDENG-579</a> with better workaround. The idea is to login and download CDK itself from <a href="http://developers.redhat.com" rel="noreferrer" target="_blank">developers.redhat.com</a>. This will trigger, if required, additional information request which in my case included one T&C to sign. Finishing the form fixed T&C's problem in installer. Denis On 7/20/2016 1:08 AM, Denis Golovin wrote: <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> FYI: JIRA created to track this problem: ORG-3470 DevSuite T&C's signing status check doesn't work for users created before May 18th Denis ----- Original Message ----- <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> From: "Pete Muir" <<a href="mailto:pmuir@redhat.com" target="_blank">pmuir@redhat.com</a>> To: "Rick Wagner" <<a href="mailto:rwagner@redhat.com" target="_blank">rwagner@redhat.com</a>> Cc: <a href="mailto:devtools@redhat.com" target="_blank">devtools@redhat.com</a>, "Mark Newton" <<a href="mailto:mnewton@redhat.com" target="_blank">mnewton@redhat.com</a>> Sent: Thursday, July 7, 2016 11:34:47 AM Subject: Re: [Devtools] Development Suite installation question - C/O SME with knowledge of installer edits On 7 July 2016 at 19:08, Rick Wagner <<a href="mailto:rwagner@redhat.com" target="_blank">rwagner@redhat.com</a>> wrote: <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> Hello All, Additional information, this from (no SalesForce acct required) the support case at [1]. The customer is telling us the 'use a new account' workaround was successful with a Windows 10 machine. A second attempt on a Win 7 machine fails. The failed effort: - Is using the userid 'ryanbuckett' - Previously failed effort (the original account) was 'SumaGeethakumari'. The customer is asking if the downloaded exectuable must be used on the machine it was downloaded to? (If the username specified for download and installation are the same, is it relevant where the artifact was downloaded to?) </blockquote> No, the link is usernames. You must use the username you downloaded with when you run the installer. David/Mark, can you check these user accounts - have they signed the RHEL Developer Suite T&C? <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> Thanks, Rick [1] <a href="https://access.redhat.com/support/cases/01662411" rel="noreferrer" target="_blank">https://access.redhat.com/support/cases/01662411</a> On Thu, Jul 7, 2016 at 11:40 AM, Pete Muir <<a href="mailto:pmuir@redhat.com" target="_blank">pmuir@redhat.com</a>> wrote: <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> Very helpful Robert, as it helps us identify that there is a problem on the server side around older accounts that somehow aren't being properly upgraded. Mark/David, can you treat this as an urgent issue to look in to, as it's getting reported by customers. Rick Wagner is getting more info from customers, but Robert seems to have identified at least one failing path. On 7 July 2016 at 17:29, Robert Kratky <<a href="mailto:rkratky@redhat.com" target="_blank">rkratky@redhat.com</a>> wrote: <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> Follow up: brand new account worked for this user. So: - user didn't use social accounts to log in - orig. account created on <a href="http://dev.rh.com" rel="noreferrer" target="_blank">dev.rh.com</a> on May 18: doesn't work - new account created on July 7: works Hope this helps a bit. Regards, Robert On 7. 7. 2016 17:33:32, Robert Kratky wrote: <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> Based on a new user comment [1], the "don't use social accounts" workaround doesn't seem to work. It might be related to the fact that he created his RH account on May 18 (i.e. it's not fresh). I asked the user to try a completely new account, but some less drastic solution would be better. Robert [1] <a href="https://access.redhat.com/articles/2255391#comment-1069221" rel="noreferrer" target="_blank">https://access.redhat.com/articles/2255391#comment-1069221</a> On 7. 7. 2016 15:58:06, Robert Kratky wrote: <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> I updated the text to emphasize that social accounts are not to be used. It now says, basically: 1) log in using RH credentials 2) do not use social accounts 3) if you can't (i.e. you have no RH account), create a new one Robert On 7. 7. 2016 14:42:15, Pete Muir wrote: <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> Robert, as discussed on the call, you might want to recommend a "radical" workaround, of just creating a new account entirely, without using social media at all. On 7 July 2016 at 14:38, Robert Kratky <<a href="mailto:rkratky@redhat.com" target="_blank">rkratky@redhat.com</a>> wrote: <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> I updated the trouleshooting section in [1] based on the discussion during today's program call. Please, have a look and let me know if what I wrote is accurate -- I cannot test at this moment. This is what it says now: ............. Terms and Conditions Error Error: “Terms and Conditions for CDK have not been signed” This error appears on the Log In page when starting the Installer. To work around the problem, log in to the Developer Portal using your Red Hat credentials -- the credentials that you created either on <a href="http://redhat.com" rel="noreferrer" target="_blank">redhat.com</a> or <a href="http://developers.redhat.com" rel="noreferrer" target="_blank">developers.redhat.com</a>. Do not use your social accounts to log in. Then start downloading the Installer from Red Hat Development Suite download page. If you do not have a Red Hat account, create one at <a href="http://developers.redhat.com" rel="noreferrer" target="_blank">developers.redhat.com</a>. ............. Thanks. Robert [1] <a href="https://access.redhat.com/articles/2360571#troubleshooting" rel="noreferrer" target="_blank">https://access.redhat.com/articles/2360571#troubleshooting</a> On 7. 7. 2016 10:32:06, Misha Husnain Ali wrote: <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> I remember this issue. Is there any way we can identify the paths leading up to this problem and comprehensively test them to provide clear aid to users who may encounter this issue? I'm happy to volunteer to test some of them if we can identify the various paths users may take. -- Misha Husnain Ali Technical Writer 2, CCS Brisbane On Thu, Jul 7, 2016 at 5:38 AM, Denis Golovin <<a href="mailto:degolovi@redhat.com" target="_blank">degolovi@redhat.com</a>> wrote: <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> T&C's signing workflow is not user friendly ATM. Workaround mentioned in <a href="https://access.redhat.com/articles/2360571" rel="noreferrer" target="_blank">https://access.redhat.com/articles/2360571</a> worked before for many dev's who was testing installer. I am going to do check full T&C's signing again today and send update ASAP. This problem should be affecting only customers who didn't get installer directly from <a href="http://develper.redhat.com" rel="noreferrer" target="_blank">develper.redhat.com</a> download. Denis ----- Original Message ----- <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> From: "Robert Kratky" <<a href="mailto:rkratky@redhat.com" target="_blank">rkratky@redhat.com</a>> To: <a href="mailto:devtools@redhat.com" target="_blank">devtools@redhat.com</a> Cc: "Rick Wagner" <<a href="mailto:rwagner@redhat.com" target="_blank">rwagner@redhat.com</a>> Sent: Wednesday, July 6, 2016 8:51:03 AM Subject: Re: [Devtools] Development Suite installation question - C/O </blockquote> SME with knowledge of installer edits <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> On 6. 7. 2016 10:08:09, Rick Wagner wrote: <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> Hello DevTools, We have a customer case that deals with the error message "Terms and Conditions for the CDK have not been signed". (Actually, this is the second case in 2 days for this problem.) The customer has tried the suggested workaround, without satisfactory results. ("This error appears on the *Log In* page when starting the Installer. To fix the problem, start downloading the Installer to </blockquote></blockquote> ensure <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> the *Terms and Conditions* are viewed and accepted and then cancel the binary download." We offer this suggestion in the knowledge article at [1].) Can a knowledgeable SME please offer ideas about alternative courses of action? </blockquote> Hi Rick, The problem happens quite often, apparently. I asked about this last </blockquote> Friday <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> in devtools-program [a] -- on behalf of a user who reported the problem </blockquote> in a <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> comment under the old version of the Kbase article [b]. Any workaround would be appreciated. Thanks. Robert [a] </blockquote> <a href="http://post-office.corp.redhat.com/archives/devtools-program/2016-July/msg00001.html" rel="noreferrer" target="_blank">http://post-office.corp.redhat.com/archives/devtools-program/2016-July/msg00001.html</a> <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> [b] <a href="https://access.redhat.com/articles/2255391#comment-1066361" rel="noreferrer" target="_blank">https://access.redhat.com/articles/2255391#comment-1066361</a> <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> Extra credit: Can you please point me to the source code that produces this edit error? A little spelunking by the Support team sometimes </blockquote></blockquote> helps <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> with related issues. Thanks! Rick [1] <a href="https://access.redhat.com/articles/2360571" rel="noreferrer" target="_blank">https://access.redhat.com/articles/2360571</a> </blockquote></blockquote></blockquote></blockquote></blockquote></blockquote></blockquote></blockquote> _______________________________________________ Devtools mailing list <a href="mailto:Devtools@redhat.com" target="_blank">Devtools@redhat.com</a> <a href="https://www.redhat.com/mailman/listinfo/devtools" rel="noreferrer" target="_blank">https://www.redhat.com/mailman/listinfo/devtools</a> </blockquote></blockquote> </blockquote> _______________________________________________ Devtools mailing list <a href="mailto:Devtools@redhat.com" target="_blank">Devtools@redhat.com</a> <a href="https://www.redhat.com/mailman/listinfo/devtools" rel="noreferrer" target="_blank">https://www.redhat.com/mailman/listinfo/devtools</a> </blockquote> _______________________________________________ Devtools mailing list <a href="mailto:Devtools@redhat.com" target="_blank">Devtools@redhat.com</a> <a href="https://www.redhat.com/mailman/listinfo/devtools" rel="noreferrer" target="_blank">https://www.redhat.com/mailman/listinfo/devtools</a> </blockquote> </blockquote></blockquote> </blockquote></div></div>