I think that the ML has two down sides: 3) Stuff that takes a long time to fix may get lost 4) Difficult to know who's working on what Besides that i agree with Seth, its better then OTRS (at least for our needs), But my favourite option is still Trac. I think we could use Trac for our needs. Paulo <div>On 6/22/07, Mike McGrath <<a href="mailto:mmcgrath@redhat.com"> mmcgrath@redhat.com</a>> wrote:<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Nils Breunese wrote: > seth vidal wrote: > >> On Fri, 2007-06-22 at 18:40 +0200, Nils Breunese wrote: >>> seth vidal wrote: >>> >>>> I was going to suggest we make a mailing list: >>>> <a href="mailto:admin-request@fedoraproject.org"> admin-request@fedoraproject.org</a> - maybe alias it to something simple. >>>> When messages come in we do the following: >>>> >>>> 1. see if we know how to solve it and have time to do it immediately >>>> 2. If you don't know how to solve it or don't have the time, open a >>>> bugzilla item about it on a product-to-be-created and thrown the >>>> bugzilla entry back to the list and the poster >>>> >>>> This way, the simple things that don't really need a ticket don't get >>>> one and the hard things that do need a ticket do get one. >>> >>> If someone sends a request to that mailinglist, how do we make sure >>> it gets handled (eventually)? If no one acts, what happens? Is there >>> someone checking whether everything is either solved directly or made >>> into a bugzilla entry? >> >> Is there any guarantee of this in the ticketing system we have now? >> >> no. > > That's true, but a ticket system will tell you what issues are still > unhandled, whereas email does not. Someone also brought up using a trac instance, it'd be lighter weight then bugzilla and more customizable (for us). It would be far more light weight then OTRS but not as light weight as a mailing list. Here's the pros and cons as I see them: Mail-List - Cons: 1) Spam 2) Difficult to comment on existing threads if not subscribed 3) Stuff that takes a long time to fix may get lost 4) Difficult to know who's working on what Mail-List - Pros: 1) Very light weight 2) Hard to completely ignore 3) No registration required 4) Almost no administrative overhead Trac - Cons: 1) Requires a FAS login 2) Could just be ignored 3) Little bit of initial configuration required Trac - Pros 1) Ticket ownership is known 2) Easy to search / filter 3) Provides milestones/components I have to say in general I like Trac over a mailing list... but not by much. I'd be curious to see what the others say. Any comments? -Mike _______________________________________________ Fedora-infrastructure-list mailing list <a href="mailto:Fedora-infrastructure-list@redhat.com"> Fedora-infrastructure-list@redhat.com</a> <a href="https://www.redhat.com/mailman/listinfo/fedora-infrastructure-list">https://www.redhat.com/mailman/listinfo/fedora-infrastructure-list</a> </blockquote></div>