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Robert Trembath wrote:<br>
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<p class="MsoNormal"><font size="2" face="Arial"><span
style="font-size: 10pt; font-family: Arial;">Thanks Phillip,<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span
style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span
style="font-size: 10pt; font-family: Arial;">The server is setup as a
single domain setup. We use
username only to authenticate. It’s a standard <span class="SpellE">sendmail</span>
setup and new mail is coming in. If I use Outlook to test the account
everything works, but Outlook fails to see or pickup the new messages.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span
style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span
style="font-size: 10pt; font-family: Arial;">Robert</span></font></p>
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<br>
Robert,<br>
<br>
Are they using IMAP or POP3? Outlook is NOT reporting any error
messages when you try to download, correct? I think someone suggested
this, but check the log files to see what information you can extract.
Also, be sure that their username is the same exact case as entered
into the system...should hopefully be all lower case. I've seen a bug
once (can't remember what system it was exactly), where it would
properly authenticate, but report 0 messages, UNLESS you matched the
username to the same case (and no, it wasn't a windows setup...it was
linux-based). I guess this probably isn't the case, since you said it
HAD been workng...but it doesn't hurt to try. I believe I also had an
issue with a webmail client doing the same thing... If you added caps
to the username, it would authenticate for almost everything properly,
including the IMAP setup, and the mail would be shown, BUT the SMTP
would not accept the mail with that authentication information.<br>
<br>
-Phillip<br>
<blockquote type="cite"
cite="mid200410102243.i9AMha3G030160@mx1.redhat.com">
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<p class="MsoNormal"><font size="2" face="Arial"><span
style="font-size: 10pt; font-family: Arial;"> <o:p></o:p></span></font></p>
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