Hi, I have collected your inputs, while I am also spending - too much time :) - with bugzilla, attempting to gain some experience. Your inputs make me improve as well, I reckon. What I had in mind with my question, had to do with how things work at other side of the curtain. 1. How does the system appear to them ? For example, are they presented with the same interface and form as I see on my side. 2. What do they have at their disposal ? A bunch of machines with all sorts of installed platform versions ? Virtual machines ? 3. Are they shipped a package into their user directory and assigned the task ? 4. How are their days ? When they wait and wait for information from users, how do they experience it ? Get my drift ? Perhaps I should install some replica of what is used at bugzilla.redhat.com ? ( is that doable ? ) 5. I didn't get any response on my post:" Example of use: python-mozilla ?" $ bugzilla --user=USER --password=PWD info ? id-number or what ?? Michael Schwendt wrote earlier: > To file bugs, I use the XMLRPC Python interface to bugzilla. Once I > have a direct link to a ticket, I can open it with a browser if I need to, but > that could be much faster, too. > Guess it is the XMLRPC part that I have missed out. Used all day working on bugs reports, and answered questions , so I would just read some of my bug reports. Could anyone give me some example of the commands ? 6. Something I have done: In part of my document searches, I found that there is a Add-ons tool to Mozilla Firefox, called "buggy bar". Placed bugzilla.redhat.com in preferences, and I am currently experimenting with it. It clearly show some of the importance of thinking how you express certain fields. //ARNE <hr size=1>Looking for last minute shopping deals? <a href="http://us.rd.yahoo.com/evt=51734/*http://tools.search.yahoo.com/newsearch/category.php?category=shopping"> Find them fast with Yahoo! Search.</a>