<div dir="ltr">Oh, wow. Talk about your Freudian slips! eagerux@<b>gmail</b>.com</div><div class="gmail_extra"><br clear="all"><div><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div dir="ltr">~ Claire<div>UX & Usability Analyst</div><div><span style="font-size:12.8px">Global Sales Productivity</span><br style="font-size:12.8px"><span style="font-size:12.8px">Red Hat, Inc.</span><br style="font-size:12.8px"><span style="font-size:12.8px">100 E. Davie Street</span><br style="font-size:12.8px"><span style="font-size:12.8px">Raleigh, NC 27601</span><br></div><div>cell: 919-280-8968</div><div><a href="mailto:ceager@redhat.com" target="_blank">ceager@redhat.com</a></div></div></div></div></div></div></div>
<br><div class="gmail_quote">On Fri, Jun 30, 2017 at 12:57 PM, Claire Eager <span dir="ltr"><<a href="mailto:ceager@redhat.com" target="_blank">ceager@redhat.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">PS - My personal email is <a href="mailto:eagerux@redhat.com" target="_blank">eagerux@redhat.com</a>. If you ever want to grab lunch or coffee, give me a shout! </div><div class="gmail_extra"><br clear="all"><div><div class="m_2577848777678515196gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div dir="ltr">~ Claire<div>UX & Usability Analyst</div><div><span style="font-size:12.8px">Global Sales Productivity</span><br style="font-size:12.8px"><span style="font-size:12.8px">Red Hat, Inc.</span><br style="font-size:12.8px"><span style="font-size:12.8px">100 E. Davie Street</span><br style="font-size:12.8px"><span style="font-size:12.8px">Raleigh, NC 27601</span><br></div><div>cell: <a href="tel:(919)%20280-8968" value="+19192808968" target="_blank">919-280-8968</a></div><div><a href="mailto:ceager@redhat.com" target="_blank">ceager@redhat.com</a></div></div></div></div></div></div></div>
<br><div class="gmail_quote">On Fri, Jun 30, 2017 at 12:49 PM, Claire Eager <span dir="ltr"><<a href="mailto:ceager@redhat.com" target="_blank">ceager@redhat.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Whoops. Forgot to update the thread with those other lists! (Sorry, other lists!) <div>Forward far and wide as you see fit.<div><br clear="all"><div><div class="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div dir="ltr">~ Claire<div>UX & Usability Analyst</div><div><span style="font-size:12.8px">Global Sales Productivity</span><br style="font-size:12.8px"><span style="font-size:12.8px">Red Hat, Inc.</span><br style="font-size:12.8px"><span style="font-size:12.8px">100 E. Davie Street</span><br style="font-size:12.8px"><span style="font-size:12.8px">Raleigh, NC 27601</span><br></div><div>cell: <a href="tel:(919)%20280-8968" value="+19192808968" target="_blank">919-280-8968</a></div><div><a href="mailto:ceager@redhat.com" target="_blank">ceager@redhat.com</a></div></div></div></div></div></div></div>
<br><div class="gmail_quote">---------- Forwarded message ----------<br>From: <b class="gmail_sendername">Claire Eager</b> <span dir="ltr"><<a href="mailto:ceager@redhat.com" target="_blank">ceager@redhat.com</a>></span><br>Date: Fri, Jun 30, 2017 at 12:24 PM<br>Subject: Re: UX leadership opportunity<br>To: Libby Levi <<a href="mailto:llevi@redhat.com" target="_blank">llevi@redhat.com</a>><br>Cc: <a href="mailto:ux-at-rh@redhat.com" target="_blank">ux-at-rh@redhat.com</a><br><br><br><div dir="ltr"><b><font size="4">Hurray!</font></b> I'm so glad. I'm adding all the other UX lists I forgot to include in my first email in case there are some willing bodies in there, too. :)<div><br><div>First step - let me see if I can make you the mailing list administrator.</div><div><br></div><div>Next steps: Here are the people I've spoken to about presenting, their topics, and UX area(s) it speaks to. For the folks who don't have UX in their titles, they may want to collaborate on picking out and translating the UX goodies they didn't know were there.</div><div> </div><div><b>Kenneth Langdon</b>, mojo - UX area: site search (and everything that experience includes)</div><div>He's the owner of a new initiative to improve mojo search quality. They've already started with content cleanup, metrics-driven and a phased approach for involving content and group owners. He's really excited to promote this. I forgot to ask him about this, but since mojo doesn't have a content strategist or other significant UX resources, maybe he'd like to connect with folks in the group for best practices, etc.? Would be great to get participation from the other regions.</div><div><br></div><div><b>Meg Koutlas</b>, Audience Insights - UX area: highlights of methodology and findings of a semi-informal research effort they did looking at developers vs architects. They used an external vendor, but the approach (digital journaling) was innovative and the personal characteristics of each role were really interesting. From a UX perspective, it spoke to mental models, language and elements that could inform approaches, content, and tools for each. You can check it out on their mojo page. The lightning talk they gave at InsightsFest is there too. I spoke with them about a slightly extended version of that presentation. </div><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px"><div>Side note: Meg knows about all kinds of data sources available to anyone in RH. Some great stuff there, and also good user (customer) research method examples.</div></blockquote><div><br></div><div><b>Philip Meilleur</b>, search engine and analytics manager for Rover -- UX area: measuring and acting on user behavior analytics - Philip's the guy who manages the tracking, analyzing, adjusting, and acting on the Rover People Search analytics. He could also speak to planning for and evolving KPIs.</div><div><br></div><div>I also threatened, I mean talked with <b>Vince Conzola</b>, UXD about presenting. His team used a table at Summit to do some gorilla UAT. They put out a bunch of protoypes for different things and pulled in anyone who came by. Isn't that cool? Cheap, fast, and a big crowd. (Like shootin' fish in a barrel.) We didn't get into how or what data they captured, so that might be a good area to explore.</div><div><br></div><div>Another possibility: I had a great meeting with the translator team (thanks to Leigh's help) last week to get their insights into cultural differences in communication and interaction styles. This email's getting long so I'll restrain myself on expounding and point you to the <b>Kathryn Fish</b> and her Readiness team here in GSP. They can share why/how they're trying to connect and engage with the regions in a new way, to inform their change management efforts for CPQ/CLM. </div><div><br></div><div>Go forth and spread the gospel of all things UX!</div><div><br></div></div></div><div class="gmail_extra"><br clear="all"><div><div class="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div dir="ltr">~ Claire<div>UX & Usability Analyst</div><div><span style="font-size:12.8px">Global Sales Productivity</span><br style="font-size:12.8px"><span style="font-size:12.8px">Red Hat, Inc.</span><br style="font-size:12.8px"><span style="font-size:12.8px">100 E. Davie Street</span><br style="font-size:12.8px"><span style="font-size:12.8px">Raleigh, NC 27601</span><br></div><div>cell: <a href="tel:(919)%20280-8968" value="+19192808968" target="_blank">919-280-8968</a></div><div><a href="mailto:ceager@redhat.com" target="_blank">ceager@redhat.com</a></div></div></div></div></div></div></div>
<br><div class="gmail_quote">On Fri, Jun 30, 2017 at 11:23 AM, Libby Levi <span dir="ltr"><<a href="mailto:llevi@redhat.com" target="_blank">llevi@redhat.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word"><div id="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158bloop_customfont" style="font-family:Helvetica,Arial;font-size:13px;color:rgba(0,0,0,1.0);margin:0px;line-height:auto"><div id="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158bloop_customfont" style="margin:0px">Hey Claire!</div><div id="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158bloop_customfont" style="margin:0px"><br></div><div id="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158bloop_customfont" style="margin:0px">The OpenStudio crew and I would be happy to take over the reins for you.</div><div id="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158bloop_customfont" style="margin:0px"><br></div><div id="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158bloop_customfont" style="margin:0px">We’re working on revamping our approach anyway, so this is an excellent time to bring in some new ideas. </div><div id="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158bloop_customfont" style="margin:0px"><br></div><div id="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158bloop_customfont" style="margin:0px">Share what you’ve got and we’ll make sure it happens. </div><div id="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158bloop_customfont" style="margin:0px"><br></div><div id="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158bloop_customfont" style="margin:0px">Anyone else want to help? We’ll make a committee :)</div><div id="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158bloop_customfont" style="margin:0px"><br></div><div id="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158bloop_customfont" style="margin:0px"><br></div><div id="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158bloop_customfont" style="margin:0px">thanks for all your hard work on this :)</div><div id="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158bloop_customfont" style="margin:0px">Libby</div><div id="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158bloop_customfont" style="margin:0px"><br></div><div id="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158bloop_customfont" style="margin:0px"><br></div></div> <br> <div id="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158bloop_sign_1498835855266967040" class="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158bloop_sign"><div class="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158sig-container" id="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158standard-target">
<p class="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158fullname-container" style="font-weight:bold;margin:0;padding:0;font-size:14px;text-transform:uppercase;margin-bottom:0"><span class="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158firstname-container">Libby</span> <span class="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158lastname-container">Levi</span></p>
<p class="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158position-container" style="font-size:10px;margin:0px 0px 4px;text-transform:uppercase"><span class="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158position">Lead Designer, Brand Team</span></p>
<p class="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158legal-container" style="margin:0px;font-size:10px;color:rgb(153,153,153)"><a class="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158redhat-anchor" style="color:rgb(0,136,206);margin:0px;text-decoration:none;font-family:overpass,sans-serif" href="https://www.redhat.com" target="_blank">Red Hat <br><br></a></p>
<table border="0"><tbody><tr><td width="100px"><a href="https://red.ht/sig" target="_blank"> <img src="https://www.redhat.com/files/brand/email/sig-redhat.png" height="auto" width="90"></a> </td>
</tr></tbody></table></div></div> <br><p class="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158airmail_on">On June 30, 2017 at 11:07:07 AM, Claire Eager (<a href="mailto:ceager@redhat.com" target="_blank">ceager@redhat.com</a>) wrote:</p> <blockquote type="cite" class="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158clean_bq"><span><div><div></div><div>
<div dir="ltr">
<div>Hi all,</div>
<div><br></div>
<div>The global UX at RH group has almost all the pieces in place
to launch! For the first three monthly meetings, rooms are booked,
presenters engaged. Plus, documents and mojo surveys drafted to get
input from everyone on what they'd like to see, do, etc. And
of course, there's the mojo group and the mailing list and all its
wonderful subscribers. </div>
<div><br></div>
<div>Sadly, today is my last day at RH. So, all that's missing to
launch is someone (or a group of someones) to push the buttons and
become the Leader, Facilitator, El Jefe, <span style="font-size:12.8px">O dono da bola, </span>Grand Poobah, or
whatever title you'd like to claim. I've heard from so, so many
people who want to see this happen. You could be the
hero(es)!</div>
<div><br></div>
<div>Reply to the list. </div>
<div><br></div>
<div>
<div class="m_2577848777678515196m_-6724823871704341731m_8126997699314698182m_-3568831728834670973m_9177662720721005104m_5757066203251797158gmail_signature">
<div dir="ltr">
<div>
<div dir="ltr">
<div dir="ltr">~ Claire
<div>UX & Usability Analyst</div>
<div><span style="font-size:12.8px">Global Sales
Productivity</span><br style="font-size:12.8px">
<span style="font-size:12.8px">Red Hat, Inc.</span><br style="font-size:12.8px">
<span style="font-size:12.8px">100 E. Davie Street</span><br style="font-size:12.8px">
<span style="font-size:12.8px">Raleigh, NC 27601</span><br></div>
<div>cell: <a href="tel:(919)%20280-8968" value="+19192808968" target="_blank">919-280-8968</a></div>
<div><a href="mailto:ceager@redhat.com" target="_blank">ceager@redhat.com</a></div>
</div>
</div>
</div>
</div>
</div>
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