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<DIV dir=ltr align=left><SPAN class=523430619-23122008><FONT face=Arial
color=#0000ff size=2>You might want to play with changing "false" to "true in
the CS.cfg for </FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=523430619-23122008><FONT face=Arial
color=#0000ff
size=2>op.enroll.userKey.update.applet.emptyToken.enable=false or the
op.format... equivalent , etc.</FONT></SPAN></DIV>
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<P><I><SPAN lang=en-us><FONT face="Arial Narrow" size=2>From: Julius
Adewumi</FONT></SPAN></I> <BR><I><SPAN lang=en-us><FONT face="Arial Narrow"
size=2>@GDC4S.com</FONT></SPAN></I> <BR><I><SPAN lang=en-us><FONT
face="Arial Narrow" size=2>Ph:480-441-6768</FONT></SPAN></I> <BR><I><SPAN
lang=en-us><FONT face="Arial Narrow" size=2>Contract
Corp:MTSI</FONT></SPAN></I><SPAN lang=en-us></SPAN> </P>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
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<FONT face=Tahoma size=2><B>From:</B> pki-users-bounces@redhat.com
[mailto:pki-users-bounces@redhat.com] <B>On Behalf Of </B>Zach
Casper<BR><B>Sent:</B> Tuesday, December 23, 2008 12:00 PM<BR><B>To:</B>
pki-users@redhat.com<BR><B>Subject:</B> RE: [Pki-users] ESC Format / Enroll
Error<BR></FONT><BR></DIV>
<DIV></DIV><!-- Converted from text/rtf format -->
<P dir=ltr><SPAN lang=en-us><FONT face=Calibri color=#1f497d>Tps-debug log shows
the following</FONT></SPAN><SPAN lang=en-us><FONT face=Calibri
color=#1f497d>:</FONT></SPAN><SPAN lang=en-us></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Calibri
color=#1f497d>RA_Format_Processor::Process</FONT></SPAN><SPAN lang=en-us> <FONT
face=Calibri color=#1f497d>–</FONT></SPAN><SPAN lang=en-us><FONT face=Calibri
color=#1f497d> applet upgrade failed</FONT></SPAN><SPAN lang=en-us></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Calibri color=#1f497d>Tps-error log show
the following: </FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Calibri
color=#1f497d>RA_Processor::SetupSecureChannel</FONT></SPAN><SPAN lang=en-us>
<FONT face=Calibri color=#1f497d>–</FONT></SPAN><SPAN lang=en-us><FONT
face=Calibri color=#1f497d> Failed to create a secure channel 0- potentially due
to an RA/TKS key mismatch or differing RA/TKS key versions.</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Calibri
color=#1f497d>RA_Processor::</FONT></SPAN><SPAN lang=en-us><FONT face=Calibri
color=#1f497d>UpgradeApplet -0 channel create failure</FONT></SPAN><SPAN
lang=en-us></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Calibri color=#1f497d>And a series of Bad
Response when trying to SelectApplet</FONT></SPAN><SPAN lang=en-us><FONT
face=Calibri color=#1f497d> or GetStatus</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Calibri
color=#1f497d>zach</FONT></SPAN><SPAN lang=en-us></SPAN></P>
<P dir=ltr><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN><SPAN
lang=en-us><FONT face=Tahoma
size=2>_____________________________________________<BR></FONT></SPAN><SPAN
lang=en-us><B></B></SPAN><SPAN lang=en-us><B></B></SPAN><SPAN
lang=en-us><B><FONT face=Tahoma size=2>From:</FONT></B></SPAN><SPAN
lang=en-us></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us><FONT face=Tahoma
size=2> Jack Magne [<A
href="mailto:jmagne@redhat.com">mailto:jmagne@redhat.com</A>]<BR></FONT></SPAN><SPAN
lang=en-us><B></B></SPAN><SPAN lang=en-us><B></B></SPAN><SPAN
lang=en-us><B><FONT face=Tahoma size=2>Sent:</FONT></B></SPAN><SPAN
lang=en-us></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us><FONT face=Tahoma
size=2> Tuesday, December 23, 2008 1:10 PM<BR></FONT></SPAN><SPAN
lang=en-us><B></B></SPAN><SPAN lang=en-us><B></B></SPAN><SPAN
lang=en-us><B><FONT face=Tahoma size=2>To:</FONT></B></SPAN><SPAN
lang=en-us></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us><FONT face=Tahoma
size=2> Zach Casper<BR></FONT></SPAN><SPAN lang=en-us><B></B></SPAN><SPAN
lang=en-us><B></B></SPAN><SPAN lang=en-us><B><FONT face=Tahoma
size=2>Subject:</FONT></B></SPAN><SPAN lang=en-us></SPAN><SPAN
lang=en-us></SPAN><SPAN lang=en-us><FONT face=Tahoma size=2> Re: [Pki-users] ESC
Format / Enroll Error</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us></SPAN></P>
<P dir=ltr><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN><SPAN
lang=en-us><FONT face=Arial size=2>The first step would be to take a look at the
tps log or smart card server.</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>These can be found
at:</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial
size=2>/var/lib/pki-tps/logs/tps-debug.log</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>Search the bottom of the log
for error 19 and it should give you an idea </FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>of what TPS was trying to do
at the time.</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>Zach Casper
wrote:</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>></FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>> We have an Infineon
Smart Card and currently we are unable to </FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>> Format/Enroll due to
the following ESC Error</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>></FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>> “Formatting of smart
card failed. Error: The Smart Card Server cannot </FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>> upgrade the software on
your smart card.”</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>></FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>> And Diagnostics show
this error:</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>></FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>> “Attempting to Format
Key, ID: ####### - Key Format failure, Error: 19.”</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>></FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>> This card comes up as
“Formatted” because we’ve manually installed a </FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>> version of the Dogtag
applet prior to using ESC & Dogtag.</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>></FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>> Any advice on how we
can troubleshoot?</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>></FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>> --</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>></FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>> Zach
Casper</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>></FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>> Envieta
LLC</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>></FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>>
----------------------------------------</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>></FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>>
------------------------------------------------------------------------</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>></FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>>
_______________________________________________</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>> Pki-users mailing
list</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>>
Pki-users@redhat.com</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>> <A
href="https://www.redhat.com/mailman/listinfo/pki-users">https://www.redhat.com/mailman/listinfo/pki-users</A></FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>>
</FONT></SPAN></P>
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