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<p class=MsoNormal><span style='color:#1F497D'>Yes – Our cards are JavaCard
2.2.1 and Global Platform 2.1.1 <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Could that be the problem? <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> pki-users-bounces@redhat.com
[mailto:pki-users-bounces@redhat.com] <b>On Behalf Of </b>Veale, Sean<br>
<b>Sent:</b> Tuesday, December 23, 2008 1:29 PM<br>
<b>To:</b> pki-users@redhat.com<br>
<b>Subject:</b> RE: [Pki-users] ESC Format / Enroll Error<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Do you know what version of the JavaCard the card supports? I
think you the card needs to work with JC 2.2.2 to work correctly (at
least in CS 7.3 and probally in Dogtag CS) but confirmation on that would be
good.</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'><br>
Sean </span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> pki-users-bounces@redhat.com
[mailto:pki-users-bounces@redhat.com] <b>On Behalf Of </b>Zach Casper<br>
<b>Sent:</b> Tuesday, December 23, 2008 12:52 PM<br>
<b>To:</b> pki-users@redhat.com<br>
<b>Subject:</b> [Pki-users] ESC Format / Enroll Error</span><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal>We have an Infineon Smart Card and currently we are unable
to Format/Enroll due to the following ESC Error<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>“Formatting of smart card failed. Error: The Smart Card
Server cannot upgrade the software on your smart card.”<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>And Diagnostics show this error:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>“Attempting to Format Key, ID: ####### - Key Format failure,
Error: 19.”<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>This card comes up as “Formatted” because we’ve manually
installed a version of the Dogtag applet prior to using ESC & Dogtag. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Any advice on how we can troubleshoot?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt'>--<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>Zach Casper<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>Envieta LLC<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>----------------------------------------<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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