[RHN Outage Announcement] 7 Dec, 2014 Red Hat Customer Portal Case Management Outage 12:00am ET (UTC -0500)

[Announcements Related to RHN Service Interruptions]

***// SCHEDULED MAINTENANCE REPORT //***
Date of Outage: December 7, 2014
Outage Start: 12:00am ET (UTC -0500)
Outage End: 9:00am ET (UTC -0500)
Duration of the Outage Window: Approximately 9 hours

People/Groups Impacted: Customers using 
https://access.redhat.com/support/cases
Sites Affected: https://access.redhat.com

Reason for outage: Scheduled maintenance on case management infrastructure.

During the planned outage window:
Users will be unable to interact with support cases online for the 
duration of the outage, including opening new cases or viewing/modifying 
existing cases.
Customers will still be able to gain assistance for technical issues 
during the outage by contacting Red Hat Technical Support.
https://access.redhat.com/support/contact/technicalSupport.html

The remainder of the Red Hat Customer Portal including downloading 
software, managing subscriptions, searching and viewing knowledgebase 
solutions and
discussions will not be affected by this outage.

If you have questions about this outage, please contact a regional 
Customer Service representative:
https://access.redhat.com/customerservice

For more information about our Outage Policy:
https://access.redhat.com/site/support/policy/red_hat_network<https://access.redhat.com/site/support/policy/red_hat_network> 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://listman.redhat.com/archives/rhn-outage-list/attachments/20141124/97119b18/attachment.htm>