I have also the same issue......... I have also received my subscription today through the email saying Dear Red Hat Customer, Thank you for your order for Red Hat Subscription Services. Red Hat has received and processed the following order on your behalf. If you have any questions regarding this order, please contact the partner from whom you purchased your subscription. For Customer Service questions, please contact your regional Red Hat Customer Service Representative using the contact information provided at the following link: <a href="http://www.redhat.com/about/contact/...">http://www.redhat.com/about/contact/...</a>.. Thank you, Red Hat Account Number : XXXXXXXXX Contract Number : YYYYYYYYYY Red Hat Reference Number: 0000000000 Order Details: *************************** Line 1 Quantity : 2 Description: Red Hat Enterprise Linux, Basic (up to 2 sockets) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ *************************** Line 2 Quantity : 4 Description: Red Hat Cluster Suite *************************** Line 3 Quantity : 2 Description: Red Hat Global File System *************************** I have 2 Questions; 1- The 1 year support start from the day of the installation and activating the account or from receiving the email. 2- What does the meaning of Basic beside the Redhat EL ( i.e. belong to the support subscription or to the version of redhat) 3- Am i going to have the standard support or the basic on for cluster and the global. Thanks <div class="gmail_quote">On Nov 13, 2007 9:28 PM, J E <<a href="mailto:jef_umd@umd.umich.edu">jef_umd@umd.umich.edu </a>> wrote: <blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Got the email today: The Red Hat subscriptions recently purchased for this account are now available for download and are immediately accessible through Red Hat Network. The information and resources you need to access Red Hat Network and get started with your subscription can be found in the Get Started Now section below. However, following the link for the new subscription to get Installation number returns: "We're sorry. That subscription is unavailable." Neither the RHN or Redhat Customer Center have information on the new subscriptions yet. How long does it normally take for things to catch up? Thanks, jef _______________________________________________ rhn-users mailing list <a href="mailto:rhn-users@redhat.com"> rhn-users@redhat.com</a> <a href="https://www.redhat.com/mailman/listinfo/rhn-users" target="_blank">https://www.redhat.com/mailman/listinfo/rhn-users</a> </blockquote></div> -- madunix