<html> <head> <meta http-equiv="Content-Type" content="text/html; charset=us-ascii"> </head> <body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "> <div> <div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px; ">Hi Ken,</font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;"> As discussed, resending the mail with redhat techsupport team. Please treat this as high priority.</font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;"><br> </font></div> <div> <p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; "> <font class="Apple-style-span" face="Times" style="font-size: 16px;">Best Regards<o:p></o:p></font></p> <p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; "> <font class="Apple-style-span" face="Times" style="font-size: 16px;">Athiyaman. G<o:p></o:p></font></p> <p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; "> <font class="Apple-style-span" face="Times" style="font-size: 16px;">Cloud Coverage</font></p> <p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; "> <font class="Apple-style-span" face="Times" style="font-size: 16px;">PayPal an ebay Company</font></p> <p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; "> <font class="Apple-style-span" face="Times" style="font-size: 16px;">Ph: +914466346880<o:p></o:p></font></p> <p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; "> <font class="Apple-style-span" face="Times" style="font-size: 16px;">Mob: +919500125652</font></p> <p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; "> <font class="Apple-style-span" face="Times" style="font-size: 16px; ">email : <span style="text-decoration: underline; "><a href="mailto:atganesan@paypal.com" style="text-decoration: underline; ">atganesan@paypal.com</a></span></font></p> </div> <div style="color: rgb(0, 0, 0); font-size: 14px; font-family: Calibri, sans-serif; "> <div></div> </div> </div> </div> <div style="color: rgb(0, 0, 0); font-size: 14px; font-family: Calibri, sans-serif; "> <br> </div> <span id="OLK_SRC_BODY_SECTION" style="color: rgb(0, 0, 0); font-size: 14px; font-family: Calibri, sans-serif; "> <div style="font-family:Calibri; font-size:11pt; text-align:left; color:black; BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt"> <span style="font-weight:bold">From: </span><Ganesan>, "Ganesan, Athiyaman" <<a href="mailto:atganesan@paypal.com">atganesan@paypal.com</a>><br> <span style="font-weight:bold">Date: </span>Saturday, February 16, 2013 12:31 PM<br> <span style="font-weight:bold">To: </span>"<a href="mailto:rhos-list@redhat.com">rhos-list@redhat.com</a>" <<a href="mailto:rhos-list@redhat.com">rhos-list@redhat.com</a>>, "<a href="mailto:support@redhat.com">support@redhat.com</a>" <<a href="mailto:support@redhat.com">support@redhat.com</a>><br> <span style="font-weight:bold">Cc: </span>"Vasantha, Rajesh" <<a href="mailto:Rajesh.Vasantha@paypal.com">Rajesh.Vasantha@paypal.com</a>>, "Pabbisetty, Aravind Kumar" <<a href="mailto:apabbisetty@paypal.com">apabbisetty@paypal.com</a>>, "Pillai, Vinu" <<a href="mailto:vpillai@paypal.com">vpillai@paypal.com</a>>, "Sexton,Ed" <<a href="mailto:esexton@paypal.com">esexton@paypal.com</a>>, "Hoo, Louis" <<a href="mailto:lhoo@ebay.com">lhoo@ebay.com</a>><br> <span style="font-weight:bold">Subject: </span>Case #00784007 (libvirtd libvirt-0.9.10-21)<br> </div> <div><br> </div> <div> <div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "> <div> <div> <div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px; ">Hi Team,</font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;"> We are facing few issues with the libvirtd, it seems the daemon sporadically dies, We have already filed Case #00784007 with red-hat and we have been redirected to this dl to support. </font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;"><br> </font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;">Could you please check and us help on this</font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;"><br> </font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;">| Case Information |</font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;">---------------------------------------</font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;"><a href="https://access.redhat.com/support/cases/00784007">https://access.redhat.com/support/cases/00784007</a></font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;">Case Title : libvirtd libvirt-0.9.10-21 sporadically dies</font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;">Case Number : 00784007</font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;">Case Open Date : 2013-01-31 11:56:51</font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;"><br> </font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;">Most recent comment: On 2013-02-04 13:17:28, Miles, Hannah commented:</font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;">"Ed,</font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;"><br> </font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;">We would be unable to directly assist with a custom build of this nature.</font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;">I can direct you to this email list that may be of some assistance:</font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;"><br> </font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;"><a href="mailto:rhos-list@redhat.com">rhos-list@redhat.com</a></font></div> </div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;"><br> </font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;"><br> </font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;">--------error details---</font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;"><br> </font></div> <div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;">libvirt-0.9.10-21.el6.x86_64</font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;"><br> </font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;">is sporadically dying across multiple hosts in production:</font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;"><br> </font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;">[root@ILOUSE237EBV6 ~]# /etc/init.d/libvirtd status</font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;">libvirtd dead but pid file exists</font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;"><br> </font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;">Please advise on the issue and troubleshooting further.</font></div> </div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;"><br> </font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;">--------</font></div> <div><font class="Apple-style-span" face="Times" style="font-size: 16px;"><br> </font></div> <div> <div> <p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; "> <font class="Apple-style-span" face="Times" style="font-size: 16px;">Best Regards<o:p></o:p></font></p> <p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; "> <font class="Apple-style-span" face="Times" style="font-size: 16px;">Athiyaman. G<o:p></o:p></font></p> <p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; "> <font class="Apple-style-span" face="Times" style="font-size: 16px;">Cloud Coverage</font></p> <p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; "> <font class="Apple-style-span" face="Times" style="font-size: 16px;">PayPal an ebay Company</font></p> <p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; "> <font class="Apple-style-span" face="Times" style="font-size: 16px;">Ph: +914466346880<o:p></o:p></font></p> <p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; "> <font class="Apple-style-span" face="Times" style="font-size: 16px; ">email : <span style="text-decoration: underline; "><a href="mailto:atganesan@paypal.com" style="text-decoration: underline; ">atganesan@paypal.com</a></span></font></p> </div> </div> </div> </div> </div> </div> </span> </body> </html>