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<div><font class="Apple-style-span" face="Times" style="font-size: 16px; ">Hi Redhat support team,</font></div>
<div><font class="Apple-style-span" face="Times" style="font-size: 16px;"> I have uploaded the libvirtd debug error log and the core dump of the libvirtd to "</font><a href="https://access.redhat.com/support/cases/00784007">https://access.redhat.com/support/cases/00784007</a>"<span class="Apple-style-span" style="font-family: Times; font-size: 16px; ">.
Please analysis the log and update us the status.</span></div>
<div><font class="Apple-style-span" face="Times" style="font-size: 16px;"><br>
</font></div>
<div><font class="Apple-style-span" face="Times" style="font-size: 16px;">Note: now the case is Sev 1, we need the updates based on the Sev1 support timeline.</font></div>
<div><font class="Apple-style-span" face="Times" style="font-size: 16px;"><br>
</font></div>
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<font class="Apple-style-span" face="Times" style="font-size: 16px;">Best Regards<o:p></o:p></font></p>
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<font class="Apple-style-span" face="Times" style="font-size: 16px;">Athiyaman. G<o:p></o:p></font></p>
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<font class="Apple-style-span" face="Times" style="font-size: 16px;">Cloud Coverage</font></p>
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<font class="Apple-style-span" face="Times" style="font-size: 16px;">PayPal an ebay Company</font></p>
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<font class="Apple-style-span" face="Times" style="font-size: 16px;">Ph: +914466346880<o:p></o:p></font></p>
<p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; ">
<font class="Apple-style-span" face="Times" style="font-size: 16px; ">email : <span style="text-decoration: underline; "><a href="mailto:atganesan@paypal.com" style="text-decoration: underline; ">atganesan@paypal.com</a></span></font></p>
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<span style="font-weight:bold">From: </span><Hoo>, Louis <<a href="mailto:lhoo@ebay.com">lhoo@ebay.com</a>><br>
<span style="font-weight:bold">Date: </span>Sunday, February 17, 2013 5:25 AM<br>
<span style="font-weight:bold">To: </span>"Ganesan, Athiyaman" <<a href="mailto:atganesan@paypal.com">atganesan@paypal.com</a>>, "<a href="mailto:techsupport@redhat.com">techsupport@redhat.com</a>" <<a href="mailto:techsupport@redhat.com">techsupport@redhat.com</a>>,
Hannah Miles <<a href="mailto:hmiles@redhat.com">hmiles@redhat.com</a>><br>
<span style="font-weight:bold">Cc: </span>"<a href="mailto:rhos-list@redhat.com">rhos-list@redhat.com</a>" <<a href="mailto:rhos-list@redhat.com">rhos-list@redhat.com</a>>, "<a href="mailto:support@redhat.com">support@redhat.com</a>" <<a href="mailto:support@redhat.com">support@redhat.com</a>>,
"Sexton,Ed" <<a href="mailto:esexton@paypal.com">esexton@paypal.com</a>>, "Vasantha, Rajesh" <<a href="mailto:Rajesh.Vasantha@paypal.com">Rajesh.Vasantha@paypal.com</a>>, "Pabbisetty, Aravind Kumar" <<a href="mailto:apabbisetty@paypal.com">apabbisetty@paypal.com</a>>,
"Pillai, Vinu" <<a href="mailto:vpillai@paypal.com">vpillai@paypal.com</a>>, "Brodskiy, Yuriy" <<a href="mailto:ybrodskiy@paypal.com">ybrodskiy@paypal.com</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [techsupport] Case #00784007 (libvirtd libvirt-0.9.10-21)<br>
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<div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; color: rgb(0, 0, 0); font-size: 14px; font-family: Calibri, sans-serif; ">
<div>Redhat Support:</div>
<div>Openstack has nothing to do with libvert.</div>
<div><br>
</div>
<div>What is it going to take to escalate this to a sev 1?</div>
<div><br>
</div>
<div>Thanks,</div>
<div>-Louis.</div>
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<span style="font-weight:bold">From: </span><Ganesan>, Athiyaman <<a href="mailto:atganesan@paypal.com">atganesan@paypal.com</a>><br>
<span style="font-weight:bold">Date: </span>Saturday, February 16, 2013 10:21 AM<br>
<span style="font-weight:bold">To: </span>"<a href="mailto:techsupport@redhat.com">techsupport@redhat.com</a>" <<a href="mailto:techsupport@redhat.com">techsupport@redhat.com</a>>, Hannah Miles <<a href="mailto:hmiles@redhat.com">hmiles@redhat.com</a>><br>
<span style="font-weight:bold">Cc: </span>"<a href="mailto:rhos-list@redhat.com">rhos-list@redhat.com</a>" <<a href="mailto:rhos-list@redhat.com">rhos-list@redhat.com</a>>, "<a href="mailto:support@redhat.com">support@redhat.com</a>" <<a href="mailto:support@redhat.com">support@redhat.com</a>>,
"Sexton,Ed" <<a href="mailto:esexton@paypal.com">esexton@paypal.com</a>>, "Vasantha, Rajesh" <<a href="mailto:Rajesh.Vasantha@paypal.com">Rajesh.Vasantha@paypal.com</a>>, Aravind Kumar Pabbisetty <<a href="mailto:apabbisetty@paypal.com">apabbisetty@paypal.com</a>>,
"Pillai, Vinu" <<a href="mailto:vpillai@paypal.com">vpillai@paypal.com</a>>, "Hoo, Louis" <<a href="mailto:lhoo@ebay.com">lhoo@ebay.com</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [techsupport] Case #00784007 (libvirtd libvirt-0.9.10-21)<br>
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<div><font class="Apple-style-span" face="Times" style="font-size: 16px; ">Hi Hannah,</font></div>
<div><font class="Apple-style-span" face="Times" style="font-size: 16px;"> Update us, when you start analysis on this case. </font></div>
<div><font class="Apple-style-span" face="Times" style="font-size: 16px;"><br>
</font></div>
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<font class="Apple-style-span" face="Times" style="font-size: 16px;">Best Regards<o:p></o:p></font></p>
<p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; ">
<font class="Apple-style-span" face="Times" style="font-size: 16px;">Athiyaman. G<o:p></o:p></font></p>
<p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; ">
<font class="Apple-style-span" face="Times" style="font-size: 16px;">Cloud Coverage</font></p>
<p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; ">
<font class="Apple-style-span" face="Times" style="font-size: 16px;">PayPal an ebay Company</font></p>
<p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; ">
<font class="Apple-style-span" face="Times" style="font-size: 16px;">Ph: +914466346880<o:p></o:p></font></p>
<p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; ">
<font class="Apple-style-span" face="Times" style="font-size: 16px; ">email : <span style="text-decoration: underline; "><a href="mailto:atganesan@paypal.com" style="text-decoration: underline; ">atganesan@paypal.com</a></span></font></p>
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<span style="font-weight:bold">From: </span>Red Hat Support <<a href="mailto:techsupport@redhat.com">techsupport@redhat.com</a>><br>
<span style="font-weight:bold">Reply-To: </span>"<a href="mailto:techsupport@redhat.com">techsupport@redhat.com</a>" <<a href="mailto:techsupport@redhat.com">techsupport@redhat.com</a>><br>
<span style="font-weight:bold">Date: </span>Saturday, February 16, 2013 8:28 PM<br>
<span style="font-weight:bold">To: </span>"Ganesan, Athiyaman" <<a href="mailto:atganesan@paypal.com">atganesan@paypal.com</a>><br>
<span style="font-weight:bold">Cc: </span>"<a href="mailto:rhos-list@redhat.com">rhos-list@redhat.com</a>" <<a href="mailto:rhos-list@redhat.com">rhos-list@redhat.com</a>>, "<a href="mailto:support@redhat.com">support@redhat.com</a>" <<a href="mailto:support@redhat.com">support@redhat.com</a>>,
"Sexton,Ed" <<a href="mailto:esexton@paypal.com">esexton@paypal.com</a>>, "Vasantha, Rajesh" <<a href="mailto:Rajesh.Vasantha@paypal.com">Rajesh.Vasantha@paypal.com</a>>, "Pabbisetty, Aravind Kumar" <<a href="mailto:apabbisetty@paypal.com">apabbisetty@paypal.com</a>>,
"Pillai, Vinu" <<a href="mailto:vpillai@paypal.com">vpillai@paypal.com</a>>, "Hoo, Louis" <<a href="mailto:lhoo@ebay.com">lhoo@ebay.com</a>>, Hannah Miles <<a href="mailto:hmiles@redhat.com">hmiles@redhat.com</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [techsupport] Case #00784007 (libvirtd libvirt-0.9.10-21)<br>
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<div bgcolor="#ffffff" text="#000000">Hi,<br>
<br>
Further to our conversation earlier I wasn't aware at the time that you were using openstack software which has not yet been released by Red Hat.<br>
<br>
As such, all unsupported software calls are treated as severity 4 and do not qualify for 24x7 support.<br>
<br>
You are lucky that Hannah is working today, so she might be able to give you some help before the end of the weekend. Otherwise our normal support terms have no time limit for unsupported software.<br>
<br>
Regards,<br>
Ken.<br>
<br>
On 16/02/13 13:38, Ganesan, Athiyaman wrote:
<blockquote cite="mid:70A392E37C052E4FBB00010C0E0A9F084CCE3AC5@RHV-EXRDA-S21.corp.ebay.com" type="cite">
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<div><font class="Apple-style-span" style="font-size: 16px;" face="Times">Hi Ken,</font></div>
<div><font class="Apple-style-span" style="font-size: 16px;" face="Times"> As discussed, resending the mail with redhat techsupport team. Please treat this as high priority.</font></div>
<div><font class="Apple-style-span" style="font-size: 16px;" face="Times"><br>
</font></div>
<div>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><font class="Apple-style-span" style="font-size: 16px;" face="Times">Best Regards<o:p></o:p></font></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><font class="Apple-style-span" style="font-size: 16px;" face="Times">Athiyaman. G<o:p></o:p></font></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><font class="Apple-style-span" style="font-size: 16px;" face="Times">Cloud Coverage</font></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><font class="Apple-style-span" style="font-size: 16px;" face="Times">PayPal an ebay Company</font></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><font class="Apple-style-span" style="font-size: 16px;" face="Times">Ph: +914466346880<o:p></o:p></font></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><font class="Apple-style-span" style="font-size: 16px;" face="Times">Mob: +919500125652</font></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><font class="Apple-style-span" style="font-size: 16px;" face="Times">email : <span style="text-decoration:
underline;"><a moz-do-not-send="true" href="mailto:atganesan@paypal.com" style="text-decoration: underline;">atganesan@paypal.com</a></span></font></p>
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border-style: solid none none; border-color: rgb(181, 196,
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<span style="font-weight: bold;">From: </span><Ganesan>, "Ganesan, Athiyaman" <<a moz-do-not-send="true" href="mailto:atganesan@paypal.com">atganesan@paypal.com</a>><br>
<span style="font-weight: bold;">Date: </span>Saturday, February 16, 2013 12:31 PM<br>
<span style="font-weight: bold;">To: </span>"<a moz-do-not-send="true" href="mailto:rhos-list@redhat.com">rhos-list@redhat.com</a>" <<a moz-do-not-send="true" href="mailto:rhos-list@redhat.com">rhos-list@redhat.com</a>>, "<a moz-do-not-send="true" href="mailto:support@redhat.com">support@redhat.com</a>"
<<a moz-do-not-send="true" href="mailto:support@redhat.com">support@redhat.com</a>><br>
<span style="font-weight: bold;">Cc: </span>"Vasantha, Rajesh" <<a moz-do-not-send="true" href="mailto:Rajesh.Vasantha@paypal.com">Rajesh.Vasantha@paypal.com</a>>, "Pabbisetty, Aravind Kumar" <<a moz-do-not-send="true" href="mailto:apabbisetty@paypal.com">apabbisetty@paypal.com</a>>,
"Pillai, Vinu" <<a moz-do-not-send="true" href="mailto:vpillai@paypal.com">vpillai@paypal.com</a>>, "Sexton,Ed" <<a moz-do-not-send="true" href="mailto:esexton@paypal.com">esexton@paypal.com</a>>, "Hoo, Louis" <<a moz-do-not-send="true" href="mailto:lhoo@ebay.com">lhoo@ebay.com</a>><br>
<span style="font-weight: bold;">Subject: </span>Case #00784007 (libvirtd libvirt-0.9.10-21)<br>
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<div><br>
</div>
<div>
<div style="word-wrap: break-word;">
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<div><font class="Apple-style-span" style="font-size:
16px;" face="Times">Hi Team,</font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times"> We are facing few issues with the libvirtd, it seems the daemon sporadically dies, We have already filed Case #00784007 with red-hat and we have been redirected
to this dl to support. </font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times"><br>
</font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times">Could you please check and us help on this</font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times"><br>
</font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times">| Case Information |</font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times">---------------------------------------</font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times"><a moz-do-not-send="true" href="https://access.redhat.com/support/cases/00784007">https://access.redhat.com/support/cases/00784007</a></font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times">Case Title : libvirtd libvirt-0.9.10-21 sporadically dies</font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times">Case Number : 00784007</font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times">Case Open Date : 2013-01-31 11:56:51</font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times"><br>
</font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times">Most recent comment: On 2013-02-04 13:17:28, Miles, Hannah commented:</font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times">"Ed,</font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times"><br>
</font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times">We would be unable to directly assist with a custom build of this nature.</font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times">I can direct you to this email list that may be of some assistance:</font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times"><br>
</font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times"><a moz-do-not-send="true" href="mailto:rhos-list@redhat.com">rhos-list@redhat.com</a></font></div>
</div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times"><br>
</font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times"><br>
</font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times">--------error details---</font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times"><br>
</font></div>
<div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times">libvirt-0.9.10-21.el6.x86_64</font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times"><br>
</font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times">is sporadically dying across multiple hosts in production:</font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times"><br>
</font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times">[root@ILOUSE237EBV6 ~]# /etc/init.d/libvirtd status</font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times">libvirtd dead but pid file exists</font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times"><br>
</font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times">Please advise on the issue and troubleshooting further.</font></div>
</div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times"><br>
</font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times">--------</font></div>
<div><font class="Apple-style-span" style="font-size:
16px;" face="Times"><br>
</font></div>
<div>
<div>
<p class="MsoNormal" style="margin: 0in 0in
0.0001pt;"><font class="Apple-style-span" style="font-size:
16px;" face="Times">Best Regards<o:p></o:p></font></p>
<p class="MsoNormal" style="margin: 0in 0in
0.0001pt;"><font class="Apple-style-span" style="font-size:
16px;" face="Times">Athiyaman. G<o:p></o:p></font></p>
<p class="MsoNormal" style="margin: 0in 0in
0.0001pt;"><font class="Apple-style-span" style="font-size:
16px;" face="Times">Cloud Coverage</font></p>
<p class="MsoNormal" style="margin: 0in 0in
0.0001pt;"><font class="Apple-style-span" style="font-size:
16px;" face="Times">PayPal an ebay Company</font></p>
<p class="MsoNormal" style="margin: 0in 0in
0.0001pt;"><font class="Apple-style-span" style="font-size:
16px;" face="Times">Ph: +914466346880<o:p></o:p></font></p>
<p class="MsoNormal" style="margin: 0in 0in
0.0001pt;"><font class="Apple-style-span" style="font-size:
16px;" face="Times">email : <span style="text-decoration: underline;"><a moz-do-not-send="true" href="mailto:atganesan@paypal.com" style="text-decoration: underline;">atganesan@paypal.com</a></span></font></p>
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</span></blockquote>
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<br>
<pre class="moz-signature" cols="72">--
Regards,
Ken Booth Red Hat UK Ltd
Senior Technical Support Engineer 200 Fowler Avenue
Tel: +44 1252 362710 Farnborough Business Park
email: <a class="moz-txt-link-abbreviated" href="mailto:techsupport@redhat.com">techsupport@redhat.com</a> Farnborough, Hampshire GU14 7JP
Registered in England and Wales under Company Registration No. 03798903
Directors: Michael Cunningham (USA), Brendan Lane (Ireland), Matt Parson
(USA), Charlie Peters (USA)</pre>
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