<html> <head> <meta http-equiv="content-type" content="text/html; charset=ISO-8859-1"> </head> <body text="#000000" bgcolor="#FFFFFF"> Hey When I try to sync a client's abrt data (spacewalk-abrt --sync), or when a client tries to upload new data, it always errors out. The entry gets created in spacewalk and I can see it in the webinterface, but the crash dump/data itself isn't getting sent. Client side error (/var/log/up2date): [Tue Apr 9 10:06:03 2013] up2date A protocol error occurred: Internal Server Error , attempt #1, [Tue Apr 9 10:06:03 2013] up2date Traceback (most recent call last): File "/usr/bin/spacewalk-abrt", line 86, in <module> cli.run() File "/usr/share/rhn/up2date_client/rhncli.py", line 96, in run sys.exit(self.main() or 0) File "/usr/bin/spacewalk-abrt", line 79, in main return (spacewalk_abrt.abrt.sync()) File "/usr/share/rhn/spacewalk_abrt/abrt.py", line 147, in sync report(problem_dir) File "/usr/share/rhn/spacewalk_abrt/abrt.py", line 107, in report server.abrt.upload_crash_file(systemid, basename, crash_file_data) File "/usr/share/rhn/up2date_client/rhnserver.py", line 63, in __call__ return rpcServer.doCall(method, *args, **kwargs) File "/usr/share/rhn/up2date_client/rpcServer.py", line 203, in doCall ret = method(*args, **kwargs) File "/usr/lib64/python2.6/xmlrpclib.py", line 1199, in __call__ return self.__send(self.__name, args) File "/usr/share/rhn/up2date_client/rpcServer.py", line 38, in _request1 ret = self._request(methodname, params) File "/usr/lib/python2.6/site-packages/rhn/rpclib.py", line 381, in _request self._handler, request, verbose=self._verbose) File "/usr/lib/python2.6/site-packages/rhn/transports.py", line 167, in request headers, fd = req.send_http(host, handler) File "/usr/lib/python2.6/site-packages/rhn/transports.py", line 707, in send_http response.status, response.reason, response.msg) <class 'up2date_client.up2dateErrors.CommunicationError'>: Error communicating with server. The message was: Internal Server Error Server side error (/var/log/httpd/ssl_error_log): [Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] mod_wsgi (pid=10434): Exception occurred processing WSGI script '/usr/share/rhn/wsgi/xmlrpc.py'. [Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] Traceback (most recent call last): [Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] File "/usr/share/rhn/wsgi/xmlrpc.py", line 22, in application [Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] return wsgiHandler.handle(environ, start_response, "xmlrpc", "server.xmlrpc") [Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] File "/usr/share/rhn/wsgi/wsgiHandler.py", line 45, in handle [Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] ret = appServ(req) [Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] File "/usr/lib/python2.6/site-packages/spacewalk/server/apacheHandler.py", line 196, in handler [Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] ret = self._req_processor.process() [Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] File "/usr/lib/python2.6/site-packages/spacewalk/server/apacheRequest.py", line 476, in process [Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] return self.call_function(method, params) [Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] File "/usr/lib/python2.6/site-packages/spacewalk/server/apacheRequest.py", line 174, in call_function [Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] Traceback(method, self.req, severity="unhandled") [Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] File "/usr/lib/python2.6/site-packages/spacewalk/common/rhnTB.py", line 180, in Traceback [Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] rhnMail.send(headers, outstring) [Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] File "/usr/lib/python2.6/site-packages/spacewalk/common/rhnMail.py", line 54, in send [Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] server = smtplib.SMTP('localhost') [Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] File "/usr/lib64/python2.6/smtplib.py", line 239, in __init__ [Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] (code, msg) = self.connect(host, port) [Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] File "/usr/lib64/python2.6/smtplib.py", line 295, in connect [Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] self.sock = self._get_socket(host, port, self.timeout) [Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] File "/usr/lib64/python2.6/smtplib.py", line 273, in _get_socket [Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] return socket.create_connection((port, host), timeout) [Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] File "/usr/lib64/python2.6/socket.py", line 567, in create_connection [Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] raise error, msg [Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] error: [Errno 101] Network is unreachable Now given the error messages I'm inclined to think it's a network/firewall issue, though I'm not sure about the way the data gets sent. Spacewalk server is 1.9 on CentOS 6.4 fully updated, in DMZ and is reachable on ports 80/443 from the outside. Clients are RHEL 6.3 with spacewalk client version 1.9 packages. All other spacewalk communication we use (repo's, config management, scheduling scripts/updates, ...) works like it's supposed to. When I check the connections being made from the client I only see connections on 443 so I'm not sure what else I need to open up or change to get it to work. Anyone have any pointers? Thanks, Jeremy **** DISCLAIMER **** <a href="http://www.schaubroeck.be/maildisclaimer.htm">http://www.schaubroeck.be/maildisclaimer.htm</a> </body> </html>