<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META content="text/html; charset=unicode" http-equiv=Content-Type> <META name=GENERATOR content="MSHTML 6.00.6000.16546"></HEAD> <BODY> ______________________________________________________________<?xml:namespace prefix = "o" ns = "urn:schemas-microsoft-com:office:office" /><o:p> </o:p> (fyi) OTHER UPCOMING EVENT, MID-DECEMBER 2017<o:p></o:p> THE PUBLIC RELATIONS, CORPORATE & CRISIS COMMUNICATIONS SEMINAR, 14-15 DECEMBER, 2017 AT SAROVA WHITESANDS MOMBASA, KENYA -46,200/- (details at the bottom) ______________________________________________________________ Greetings!<o:p></o:p> Bad debt, the opposite of profit, unfortunately, is a part of doing business, but not something that cannot be managed and control to a minimum thus ensure the company stays on the right track of profitability.<o:p></o:p> Effective and efficient managers now view the credit and collection function as an overlooked profit maker. Without added investment, improving collection adds substantially to the bottom line. Being able to extend the right amount of credit to the right accounts can expand sales and profits at almost no expense. That is why neglecting to manage credit and collection is like sabotaging your own business.<o:p></o:p> For companies, a well-trained employee means optimal resource utilization, increased cash conversion, reduced credit risk and excellent return on investment.<o:p></o:p> We therefore invite you to our Seminar on CREDIT MANAGEMENT, DEBT COLLECTION AND ACCOUNTS RECEIVABLES that will be held on 14-15 DECEMBER, 2017 AT SAROVA WHITESANDS MOMBASA, KENYA<o:p></o:p> <o:p> </o:p> This practical 2-day training course will show you how to improve your organization’s processes to increase the efficiency of credit collection. We look at how to best deal with customer excuses and manage disputed accounts correctly, and how to successfully negotiate repayment arrangements. With an abundance of practical and engaging collection and negotiation scenarios this program is designed to tutor new collectors and at the same time stands as a refresher for the more experienced ones.<o:p></o:p> Venue: Sarova Whitesands Beach Resort & Spa, Mombasa County, Kenya.<o:p></o:p> Date: 14th-15th December 2017<o:p></o:p> Course Fee: Ksh.46,200/- inclusive of 2 days attendance, 5-course meals, seminar kit and taxes<o:p></o:p> Pay Scheme: Package of 3 Delegates get 1 Free Slot<o:p></o:p> <o:p> </o:p> COURSE OUTLINE<o:p></o:p> How Accounts Receivable adds value to your organization • The role and purpose of credit in business • Defining the three stages of credit • The role of accounts receivable and debt collection in the supply chain Practical Exercise: KPIs for a successful accounts receivable team Critical elements of a successful credit policy • Developing an effective credit policy framework • Creating credit policies that work with your sales teams • Designing a good credit application and critical terms to include • Managing the risk of default • Practical Exercise: Debt escalation procedures Assessing a customer’s creditworthiness: Your checklist • Understanding the types of information available about your customers • Analyzing both financial and non-financial information • Trade references and third party reports • How to analyze the balance sheets of key customers • Field sales reports and customer visits • Practical Exercise: Detecting early warning signs and acting upon them Customer communication and disputed accounts • Customer profiling: What is your customer's mindset? Why do they not pay on time? • Dealing with difficult customers • Managing disputed accounts correctly • How to negotiate with customers • Practical Exercise: to improve the success of your debt collection<o:p></o:p> Improving performance, efficiency, and accuracy in your processes • Maximising staff productivity and collections • Increasing the efficiency of your credit collection • How to set up efficient and user-friendly filing and records systems • Minimising fraud in accounts receivable • Practical Exercise: Establishing key performance measures for credit management Examining how and when to take legal action • Important factors to consider before taking court action • Using the Disputes Tribunal • Court proceedings: Information capsules, interlocutory steps, timeframes and documentation • Practical Exercise: Enforcement options: What is the best way to get paid?<o:p></o:p> Introduction to Insolvency for Credit Managers • What happens if a customer goes into liquidation or bankrupt? • Preferential payments: Where are you in the queue? • Practical Exercise: Working with liquidators and receivers<o:p></o:p> WHO SHOULD ATTEND This is an important Seminar for all personnel who act as<o:p></o:p> · Credit Controllers, Managers & Supervisors<o:p></o:p> · Accounts Receivable Officers, Supervisors & Clerks<o:p></o:p> · Anyone with accounts receivable and credit collection responsibility<o:p></o:p> · Debt Managers<o:p></o:p> · Accounting Officers<o:p></o:p> · Financial Administrators<o:p></o:p> · Office Managers<o:p></o:p> · Customer Care Department<o:p></o:p> · Staff Members Willing To Refresh Their Credit Management Skills<o:p></o:p> <o:p> </o:p> METHODOLOGY<o:p></o:p> <UL style="MARGIN-TOP: 0in" type=disc> <LI class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in">Interactive input & presentation <o:p></o:p></LI> <LI class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in">Case Studies <o:p></o:p></LI> <LI class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in">Discussions, Q&A (Question and Answer)<o:p></o:p></LI></UL> A better understanding of the credit assessment policy and its control mechanism, which covers credit evaluation and credit limit review, would lay down a strong foundation to manage your company’s risks to minimize bad debts.<o:p></o:p> CERTIFICATE<o:p></o:p> Upon successful completion of this program, participants will receive a Certificate of Achievement. <o:p></o:p> <o:p> </o:p> Sponsor Background Delight Africa is one of East Africa’s most respected providers of professional seminars with a reputation for high-quality, convenient and practical business-skills training in every industry and sector. <o:p></o:p> As we continue to grow, expand, and change to meet client and market needs, we always remember that every individual customer matters and that collectively, they are our most valuable assets. That’s why our goal is the same today as it was 7 years ago – to provide the best choice in business skills training with maximum convenience to help you – our customer – achieve success! <o:p></o:p> <o:p> </o:p> TESTIMONIES<o:p></o:p> “I learnt how to engage better with customers. Overall, it is an excellent training.”Credit Control Officer, Michael Muciri “I got to learn what I needed which is the strategies and effectiveness of debt collection.” –Manager, Janet Moraa “After the course, I now see the importance of credit control to a company. I learned about strategies of collection through this training and all areas covered were great.”– Accountant, Cedric Angwenyi<o:p></o:p> <o:p> </o:p> Limited slots are available for this Event.<o:p></o:p> Formore information on participation, contact Catherine.<o:p></o:p> <o:p></o:p> Profound Respects,<o:p></o:p> Catherine Wanja,<o:p></o:p> DelightAfrica Ltd,<o:p></o:p> DevTowers - 4th Floor, Suite 4A<o:p></o:p> Biashara Street, CBD Nairobi<o:p></o:p> P.O. Box 12269 - 00100, Nairobi Kenya<o:p></o:p> Land line: +254 722 533 771 (or) +254 700 221 221<o:p></o:p> Fax : 020 222 54 39<o:p></o:p> WhatsApp : +254 729 236 920 *‘**PromotingProfessionalism in Corporate Training**’* ____________________________________________________________________<o:p></o:p> OTHER UPCOMING EVENT, DECEMBER 2017<o:p></o:p> THE PUBLIC RELATIONS, CORPORATE & CRISIS COMMUNICATIONS SEMINAR, 14-15 DECEMBER, 2017 AT SAROVA WHITESANDS MOMBASA, KENYA -46,200/-<o:p></o:p> Theme: The Exceptional Public Relations & Communication Professional<o:p></o:p> INTRODUCTION<o:p></o:p> Public Relations, Corporate & Crisis Communications are at the heart of business performance. Modern methods, tools and channels have greatly increased the speed in which communications can be experienced, from local to global.<o:p></o:p> <o:p> </o:p> In this programme you will learn:<o:p></o:p> <UL style="MARGIN-TOP: 0in" type=disc> <LI class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l2 level1 lfo2; tab-stops: list .5in">The tools and techniques required to manage reputation in a complex media environment <o:p></o:p></LI> <LI class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l2 level1 lfo2; tab-stops: list .5in">How to manage knowledge within the business for media effectiveness <o:p></o:p></LI> <LI class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l2 level1 lfo2; tab-stops: list .5in">How to shape external perceptions of your organisation by first-class corporate internal communications <o:p></o:p></LI> <LI class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l2 level1 lfo2; tab-stops: list .5in">How to develop a strategic approach and a clear plan of action<o:p></o:p></LI></UL> WHO SHOULD ATTEND?<o:p></o:p> <UL style="MARGIN-TOP: 0in" type=disc> <LI class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l3 level1 lfo3; tab-stops: list .5in">Public Relations professionals <o:p></o:p></LI> <LI class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l3 level1 lfo3; tab-stops: list .5in">Other key personnel in the organisation whose work involves contact and interaction with internal/external public <o:p></o:p></LI> <LI class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l3 level1 lfo3; tab-stops: list .5in">Also beneficial to personnel professionals who wish to learn how to use communication more effectively – possibly in the areas of personnel, marketing, sales, training and administration<o:p></o:p></LI></UL> PROGRAMME OBJECTIVES<o:p></o:p> This programme seeks to support delegates as they:<o:p></o:p> <UL style="MARGIN-TOP: 0in" type=disc> <LI class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l4 level1 lfo4; tab-stops: list .5in">Set Corporate Affairs in its strategic anticipatory and effective context <o:p></o:p></LI> <LI class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l4 level1 lfo4; tab-stops: list .5in">Develop an understanding of stakeholder programmes for regular, focused communication activities <o:p></o:p></LI> <LI class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l4 level1 lfo4; tab-stops: list .5in">Examine the development of Corporate Affairs tools <o:p></o:p></LI> <LI class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l4 level1 lfo4; tab-stops: list .5in">Understand how to develop and coordinate strategy, plans and tactics <o:p></o:p></LI> <LI class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l4 level1 lfo4; tab-stops: list .5in">Evaluate the use of research.<o:p></o:p></LI></UL> Delegates, when they return to their organisation, will be able to:<o:p></o:p> <UL style="MARGIN-TOP: 0in" type=disc> <LI class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l1 level1 lfo5; tab-stops: list .5in">Identify the journey from where they are to where they want to be <o:p></o:p></LI> <LI class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l1 level1 lfo5; tab-stops: list .5in">Develop programmes for regular and effective relationship building <o:p></o:p></LI> <LI class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l1 level1 lfo5; tab-stops: list .5in">Manage reputation locally, nationally and globally <o:p></o:p></LI> <LI class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l1 level1 lfo5; tab-stops: list .5in">Measure attitudes and behaviours to prove the benefits for your organization<o:p></o:p></LI></UL> TRAINING METHODOLOGY<o:p></o:p> This programme is an intensive, updating programme illustrated throughout with practical examples. It concentrates on practitioner skills, tools and techniques for the effective management of these important business functions.<o:p></o:p> <o:p> </o:p> PROGRAM OUTLINE <o:p></o:p> Day 1 - The Power of Communication <o:p></o:p> Day 1 - From the Inside Out: Crafting Consistent Messages <o:p></o:p> Day 1 - Risks & Threats: Their Identification and Management <o:p></o:p> Day 2 - Corporate Communications/PR in the Corporate Mix <o:p></o:p> Day 2 - Powerful and Persuasive Planning <o:p></o:p> Day 3 – Crisis Communication<o:p></o:p> <o:p></o:p> Venue: Sarova Whitesands Beach Resort & Spa, Mombasa County, Kenya.<o:p></o:p> Date: 14th-15th December 2017<o:p></o:p> Course Fee: Ksh.46,200/- inclusive of 2 days attendance, 5-course meals, seminar kit and taxes<o:p></o:p> Pay Scheme: Package of 3 Delegates get 1 Free Slot<o:p></o:p> Kindly feel free forwarding to your colleagues and friends.<o:p></o:p></BODY></HTML> <div style="text-align:center; background-color:#fff;padding-top:10px;padding-bottom:10px;font-size:8pt;font-family:sans-serif;">Delight Africa, CBD, City Centre, Nairobi, 20500, Kenya, delightafrica</div><img src="http://tracking.thepeer.co.ke/tracking/open?msgid=UnrdHaJbctWmI_SpqKcWcQ2" style="width:1px;height:1px" alt="" /><div style="text-align:center; background-color:#fff;padding-top:10px;padding-bottom:10px;font-size:8pt;font-family:sans-serif;"><a href="http://tracking.thepeer.co.ke/tracking/unsubscribe?msgid=UnrdHaJbctWmI_SpqKcWcQ2" style="text-align:center;text-decoration:none;color:#666;">UNSUBSCRIBE</a></div>