Red Hat UK sucht Technical Support Engineers - Junior/Senior, Englisch/ Deutsch sprechend - Farnborough, UK

[Annagreth Flierl]

Red Hat UK Ltd im Sueden von London moechte sein Support-Team 
vergroessern und sucht im Moment Linuxenthusiasten, die mit Leidenschaft 
bei der Sache sind.

Herausgefordert von einem kniffligen Problem? Kein Thema – Du bewahrst 
einen kuehlen Kopf und liebst es, tiefer in den Problemursprung und 
seine Umstaende einzutauchen, Dich mit Deinen Kollegen und der Community 
auszutauschen und Dein Wissen und Ergebnisse Deines Nachforschens 
miteinander zu verknuepfen.

Bist Du ein technischer Mensch, der anderen gerne beim Problemloesen 
hilft und dabei oefters deren Erwartungen uebertrifft?

Kannst Du Dir vorstellen, tagtaeglich mit den talentiertesten Technikern 
der Open Source Community zusammenzuarbeiten?

Bist Du ein leidenschaftlicher Open-Source-Verfechter, der stolz auf die 
Qualitaet seiner Arbeit ist und weiss, dass Source-Code-Schreiben nur 
eine Moeglichkeit ist, zur Open-Source-Idee beizutragen?

Klingt es spannend fuer Dich, in einem vielsprachigen Team zu arbeiten, 
dessen Mitglieder aus ueber zehn verschiedenen Laendern kommen?

Ewartest Du, dass Dein Arbeitgeber Dir exzellente Trainings- und 
Fortbildungsmoeglichkeiten anbietet?

Glaubst Du, dass technischer Support mehr ist als ein Telefonat 
anzunehmen und Hinweise auf FAQs zu geben?

Wenn ja, dann wuerde Red Hat nichts lieber als sofort von Dir hoeren! 
Wir sind im Moment auf der Suche nach talentierten und erfahrenen 
Associate Technical Support Engineers und Technical Support Engineers. 
Unser ideale Kandidat spricht Deutsch und Englisch, wir freuen uns aber 
ueber jede andere Sprachkombination. Bitte schicke Deinen CV (auf 
Englisch) an aflierl at redhat.com

Anbei folgend die Jobbeschreibungen fuer Associate Technical Support 
Engineers und Technical Support Engineers.


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Position Title: Associate Technical Support Engineer

Position Location: Red Hat, Farnborough, Hampshire, UK

Position availability: Immediate


Position Description:

Your main responsibilities will include working in a 
multicultural/multilingual technical team, dealing with support requests 
from enterprise customers via the telephone and the Web. You will also 
be responsible for maintaining a high level of customer satisfaction and 
for keeping your technical and non-technical skills current by attending 
courses and spending part of your time in personal development. Your 
main duties will include:

* gathering information for each issue
* carrying out the necessary research
* working with senior team members in order to transfer the problem to 
them or in order to get advice on how to proceed further and provide 
solutions to customers incorporating your findings in Red Hat's 
Knowledge Base when necessary


Technical skills:

* basic Linux system administration experience at home, work or school
* basic theoretical knowledge of networking, UNIX-like services and concepts
* basic application debugging skills
* software development experience (programming and scripting languages) 
not required but considered an advantage


Profile:

* strong troubleshooting skills and a passion for problem solving and 
investigation
* customer focus and service orientation
* ability to work well in a team
* ability to multi-task, prioritise and work under pressure
* ability to work in process-driven environments as well as in contexts 
where consultation with colleagues, taking initiative and judgement 
calls are necessary
* ability to communicate courteously and effectively with customers, 
third party vendors and Red Hat associates
* contributions (not necessarily development) to Open Source community 
and projects considered an advantage

Preferred education:

* IT degree or equivalent work experience
* RHCE or equivalent not required but considered an advantage

Languages:

* Fluent in written and spoken English
* Written and spoken fluency in any of French, German, Italian, Spanish 
considered an advantage


==============================================================================


Position Title: Technical Support Engineer

Position Location: Red Hat, Farnborough, Hampshire, UK

Position availability: Immediate

Position Description:

Your main responsibilities will include working in a 
multicultural/multilingual technical team, dealing with highly technical 
support requests from enterprise customers via the telephone and the 
Web. You will also be responsible for maintaining a high level of 
customer satisfaction and for keeping your technical and non-technical 
skills current by attending courses and spending part of your time in 
personal development. Your main duties will include:

* gathering information for each issue
* carrying out the necessary research
* providing analysis to fully understand the issue
* proposing workarounds if appropriate
* proposing and discussing fixes, providing advice and educating customers
* interfacing with engineering, product management and support 
management when necessary in order to prioritise customers' requests
* incorporating your findings in Red Hat's Knowledge Base when necessary


Technical skills:

* 3+ years of commercial Linux experience in the enterprise sector
* Linux system administration experience at RHCE level (RHCE not 
required). Self assess your RHCE skills at the following address: 
https://www.redhat.com/apps/training/assess/redhat_europe/
* good theoretical knowledge of networking, UNIX-like services and concepts
* advanced application debugging knowledge
* basic kernel debugging and tuning knowledge
* software development experience (programming and scripting languages) 
not required but considered an advantage
* knowledge of enterprise storage solutions and clustering considered an 
advantage
* knowledge of enterprise database solutions considered an advantage


Profile:

* strong troubleshooting skills and a passion for problem solving and 
investigation
* customer focus and service orientation
* ability to work well in a team
* ability to multi-task, prioritise and work under pressure
* ability to work in process-driven environments as well as in contexts 
where consultation with colleagues, taking initiative and judgement 
calls are necessary
* ability to communicate courteously and effectively with customers, 
third party vendors and Red Hat associates
* knowledge of support systems and tools considered an advantage
* contributions (not necessarily development) to Open Source community 
and projects considered an advantage


Preferred education:

* IT degree or equivalent experience in the enterprise IT sector
* RHCE or equivalent not required but considered an advantage

Languages:

* Fluent in written and spoken English
* Written and spoken fluency in any of French, German, Italian, Spanish 
considered an advantage