Desktop issues discussion proposal

[Havoc Pennington]

On Fri, 2004-04-23 at 13:54, Shahms King wrote:
> > let me give you a few common examples:
> > 1. prof in the dept with a laptop
> > 2. my dad
> > 
> > both run linux. I am the 'admin' for both machines. However I do not
> > have immediate access to ssh into the machine. So I have to be able to
> > talk them through things. Have you ever talked someone through vim or
> > emacs for editing a file in /etc? it's a nightmare.
> 
> Well, aside from the issues of both vim and emacs being really, really
> unfriendly to first time users, talking someone through editing a text
> config file is much easier than trying to have them navigate a UI.

Hmm, though maybe the desktop sharing gadget in FC2 is helpful
(although, if ssh doesn't work - is that a firewall thing? - I guess VNC
won't either)

Has anyone external tried out the desktop sharing in a helpdesk-type
situation?

Havoc