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Re: What should the desktop spin for F9 look like ?



On 2008-01-25, 20:27 GMT, Jeff Spaleta wrote:
> 1) that we have a team of individuals ready to go as ops for 
> the channel before it goes live in a spin, with an effort to 
> get 24 hour coverage.  These are the people with the authority 
> to step in and move things along if the conversation degrades.
>
> 2) Identify a "helper" role and a list of people who are filling that
> role and provide best practices policy for how to help users coming in
> with problems.  This may or may not be the same as the ops role.  The
> point being these are the people who commit to "helpdesk hours" in a
> public way. If someone comes in at a certain time, they should be able
> to check and see if a helper is manning the helpdesk.  Mutual aid
> between users is a very useful thing, but having someone there who is
> committed to setting an example on how to work through problems with
> other people goes along way towards keeping things pleasant and
> constructive.

Either of these would be OK with me -- being a bugmaster for the 
desktop team, I think I could extend my role to this easily. Of 
course, I could swear only to be present in working hours (CET).

Matěj


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