Reporting bugs upstream
John Ellson
ellson at research.att.com
Wed Jan 18 20:41:16 UTC 2006
Dave Jones wrote:
> On Wed, Jan 18, 2006 at 01:14:44PM -0500, John Ellson wrote:
>
> > Its incredibly frustrating and demoralizing to report a bug to Fedora,
> > only to
> > have the Fedora maintainer close the bug with the response that the user
> > (what a dummy!) should have reported it upstream! Yes, this has
> > happened to me.
> >
> > I propose that it be a policy that Fedora maintainers are themselves
> > responsible
> > for forwarding the bug upsteam if necessary. At the same time the status
> > of the Fedora bug can be left open with tracking information to the
> > upstream bug.
>
> In a lot of cases, users working directly with upstream instead of having
> someone playing middle-man is going to get things turned around a lot
> faster. Especially in cases where the bug relates to a specific piece
> of hardware, for eg.
>
Yes, agreed, I'm not suggesting anything that would get in the way of a
sophisticated
user who is knowledgeable about who is responsible for what in a given
package
from contacting upstream directly.
I more interested in the general user, or a user unfamiliar with a
particular package,
having a single-point-of-contact. I'm interested in not having reports
discarded and lost just
because they not immediately fixable by the Fedora maintainer.
> What would be *really* awesome would be the possibility of having
> a facility in bugzilla to escalate a bug to upstream, so a couple of
> clicks, and the bug is entered in the appropriate bugzilla, with
> all comments being reflected back into the one the user entered the
> bug into. I believe there is some work going on in this area, but
> it's slow moving.
>
That would be great, but I wonder if its overly complicated and perhaps
thats why its
not happening?
I think most of the problem could be fixed by means of a Fedora Policy,
and/or
by changing the meaning of "UPSTREAM" status in Bugzilla.
> Dave
>
>
John
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