On 2/21/07, nodata <lsof at nodata.co.uk> wrote:
> It's easy to get caught up in the emotional heat of the moment when
> someone is complaining.
>
> -- http://www.joelonsoftware.com/articles/customerservice.html
+1. Good criticism leads to healthy, if sometimes painful,
self-examination, debate, and improvement.
-Chris
--
Chris Weyl
Ex astris, scientia