bugzilla triage madness :-/

[Toshio Kuratomi]

Emmanuel Seyman wrote:
> * Stephen John Smoogen [08/04/2008 23:23] :
>>                             In some cases that will mean a maintainer
>> loses a package if they are not responding to bugs.
> 
> Can't we just open up the ACLs for that package? It doesn't matter that
> the maintainer doesn't use Bugzilla, only that someone is able to commit
> the bug's fix to the package (and push out an update?).
> 
Open acls are good.

OTOH, if a maintainer doesn't use Bugzilla, there's a definite problem. 
  Bugzilla is a primary form of contact between users and developers. 
If a maintainer doesn't use Bugzilla, it could be argued that they 
aren't paying attention to a major portion of their responsibilities to 
a package.

This is the thing I hate most about Ubuntu-launchpad.  There's no 
culture of watching the bug tracker (or it's not consistent between the 
Ubuntu distro people and the upstream people hosted in launchpad) so 
putting a bug in launchpad might not ever be read by the relevant parties.

In Fedora it may sometimes feel the same but at least our messaging is 
sane:  Every bug belongs in Bugzilla.  When the process falls down 
(because a maintainer is ignoring bugzilla) we need to find a way to 
address that (triage team looks at bugs and flags important ones for the 
maintainer; opening acls so more people can work on a package; getting 
maintainers to release packages that they do not care about; etc).

-Toshio

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