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Re: Fedora bug triage - workflow proposal

Jon Stanley said the following on 01/14/2008 11:46 PM Pacific Time:
Well, it was a great session at FUDCon.  A lot came out of it, and I'm
going to put some of them down here. The work flow suggested below I'd
a FESco vote on, since it really affects you guys.  This work flow was
discussed between myself, John Poelstra, and Will Woods at the Sunday
hackfest, and we agree that this is the correct way to move forward,
however, we want community input and buy-in on this, since it has
pretty far-reaching consequences.

Here is the lifecycle of a bug:

During our discussion we looked at this page:

After a careful review we found that we agreed with each of the descriptions of the states as stated and thought it reasonable to proceed with them.

Our goal is to get this launched ASAP and to reuse as much existing stuff we can--where it makes sense. With that in mind, there is a little bit of Red Hat centric stuff on this page, nothing to get excited about. I think our goal should be to keep the process as simple as possible by using the fewest number of states possible.

1)  Reporter files a bug report, it originates in NEW state
2)  Triage team looks at bug report, determines if dupe or
insufficient information exists to solve it. If there is not enough
information in the bug, then triage team puts the bug in NEEDINFO.  As
you will see below, this state has a finite life cycle associated with
3)  Assuming bug survives through the triage team, it changes state to
ASSIGNED (triage team can put it in either NEEDINFO or CLOSED, as
appropriate).  Note that per the definition[1], ASSIGNED does not mean
that someone has actually agreed to take action, simply that the issue
is well defined and triaged accordingly
4)  Once a developer has taken responsibility for a bug and is
actively working on it, the state transitions to ON_DEV.

I think ASSIGNED is fine. Do we gain that much from adding ON_DEV to the process?

5)  Once an update addressing a bug exists in Bodhi, and is pushed to
updates-testing, the status automatically transitions to ON_QA

A *future* feature here might also be the ability to automatically change a bug to VERIFIED if enough positive feedback is received by bodhi. This would require the ability to give individual bug feedback to bodhi vs. a package.

6)  When the update is pushed to stable, Bodhi optionally closes the
bug automatically.  If the update does not auto-close the bug, it
transitions to NEEDINFO_REPORTER, with a comment explaining that the
update has been pushed to stable, and to update and test in the new

Note that at any step of the above process, the maintainer can "fast
track" the bug, and change it to ASSIGNED.  The triage team is not
going to look at bugs that are not in NEW or NEEDINFO state.  On the
flip side of that, it is not a maintainer's responsibility to look at
bugs that are in NEW any longer.  They can focus their energy on the
bugs that are ASSIGNED to them.

Also, maintainers should not be allowed to set priority on bugs.
Setting severity is fine.  Only QA or releng should set priorities.
This allows us to look at things in a sane manner (which is impossible
now since severity and priority fields come from /dev/urandom
seemingly), and possibly lessen the reliance on blocker bugs (though
blockers are useful in their own right, so don't think that we are
going to eliminate them any time soon).

We talked about this, but I thought we agreed that it made the most sense to keep using blocker bugs and that ironing out how to use priority and severity was something to worry about after establishing some success with a new triage process.


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