Re: Fedora bug triage - workflow proposal

[Matej Cepl <mcepl redhat com>]

On 2008-01-15, 11:25 GMT, Ralf Corsepius wrote:
>> 3)  Assuming bug survives through the triage team, it changes 
>> state to ASSIGNED
>
> To whom? 
>
> IMO, the real problem is getting a competent volunteer involved who is
> likely sufficiently knowledgeable about a particular issue. i.e. to
> communicate such issues, such that a volunteer can take action when _he_
> wants.

My bugmastering experience is that it is absolutely essential for 
bug triager to be in continuous contact (IRC, Jabber, etc.) with 
developers of the set of components she triages. From which it 
follows, that people should be triaging only limited number of 
components, where they also are able to provide workarounds, see 
problems in configuration, know what kind of developers need and 
can get (infamouse "please, attach /etc/X11/xorg.conf and 
/var/log/Xorg.*.log as uncompressed separate attachments to this 
bug." -- my wife tells me that I am talking this phrase while 
sleeping ;-)) and so forth.

Matěj