Fedora Support channels Improvement ideas
nodata
lsof at nodata.co.uk
Thu Jun 26 20:51:34 UTC 2008
Am Donnerstag, den 26.06.2008, 16:30 -0300 schrieb jeff:
> Kevin Fenzi wrote:
> > Thats just a few ideas to get things going.
>
> I've always thought the following idea would be cool to implement. It's not
> IRC, but I figured I would throw this idea out there, especially now since you
> now have talk.fedoraproject.org.
>
> What about *free* telephone support?
>
> A rough outline:
>
> * newbie user has problem. Has no clue what IRC is. Knows what telephone is.
>
> * supergeeks live on IRC, read every message in fedora-devel (well, almost) and
> have VoIP software with talk.fedoraproject.org account.
>
> * Each supergeek, when available, goes to a webpage and clicks "available" to
> let fedora asterisk know they are available "agents" (in asterisk speek) that
> can receive calls from the support queue.
>
> * noob calls local number via the majick of a bunch of $2 DIDs around the world
> which connects them to the fedora asterisk server. "Welcome to the fedora
> telephone server..." They hit "1" for support.
>
> * fedora asterisk looks at all the available agents and routes the call to one
> of them.
>
> "Thanks for calling Fedora support! This is supergeek $foo. How can I help?"
>
> Just an idea....
>
> -Jeff
>
Wouldn't this shift the focus away from users finding answers for
themselves (RTFM, essentially) and us writing good documentation?
I can only see this being useful if it fed back into a knowledge base.
More information about the fedora-devel-list
mailing list