abrt and bugzilla

Paul Howarth paul at city-fan.org
Fri Nov 20 12:01:02 UTC 2009


On 20/11/09 11:24, Matthew Booth wrote:
> Firstly, I'd like to say I think abrt is fantastic. Call what follows a
> nit-pick. It's just a pretty in-your-face nit.
>
> After installing F12, after a short while I got presented with a couple
> of SELinux errors. This is nothing unusual in a new Fedora release, but
> this time it asked me for my bugzilla login details and offered to
> submit the bug automatically for me. Fantastic! The lazy person in me
> who wants to do the right thing truly appreciates this. Turns out I
> wasn't the first person report them, so it added me to the CC list.
>
> There are, however, still 2 significant problems with this. Firstly it
> needed a BZ login. I happen to have one, and I use it often enough that
> I don't need a password reset every time. However, I'll bet I'm in the
> minority of Fedora users[1]. To get useful bug reports from the unwashed
> masses we need anonymous submission, or at least submission which
> doesn't require any kind of account creation or authentication.
>
> Secondly, I'm now being subjected to bugzilla spam every time anybody
> else does the right thing. I have received 24 bugzilla spams in the last
> 12 hours telling me that other people have been added to the CC list.
> This information is interesting to people who want to know how to
> prioritise bugs, but it's not interesting to me, the submitter. I can
> remove myself from the CC list, but the lazy person in me whispers it
> might just be easier not to submit bugs.
>
> If you've used Windows, you'll be familiar with the Windows send bug
> report dialog. I've once seen it additionally give me useful
> information. After submission it told me a fix was available and sent me
> to a web page which told me where to get an updated third-party driver.
> That's what I really want to know: can I fix it?
>
> So, turning that into some feature requests:
>
> 1. Can Fedora enable anonymous/unauthenticated bug submission.
> 2. Can abrt not add duplicate reports to the CC list.
> 3. Can abrt/Fedora please ensure that original abrt reporters don't get
> email either.

FWIW, you could configure this for your own account by editing your 
bugzilla email preferences to not send you mail when the Cc: list changes.

Paul.




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