tix for docs tasks (was BTW Guys)

[Paul W. Frields]

On Wed, 2007-06-13 at 08:36 -0400, Paul W. Frields wrote:
> On Tue, 2007-06-12 at 20:13 -0700, Karsten Wade wrote:
> > On Mon, 2007-06-11 at 15:59 -0400, Paul W. Frields wrote:
> > > On Mon, 2007-06-11 at 19:16 +0200, Paulo Santos wrote:
> > > > And we should take a look into this:
> > > > http://fedoraproject.org/awstats/docs/awstats.docs.fedoraproject.org.errors404.html
> > > > 
> > > > Its not much, but it would help a bit :)
> > > 
> > > I see a *LOT* of these are people looking for "fc7/" in a hierarchy,
> > > which we should probably fix with a mod_rewrite rule on docs.fp.o.  Can
> > > we log that as a ticket on OTRS?  How else do we put these sorts of
> > > requests in nowadays?  (He said, noticing that so many things have been
> > > done perfectly that he hasn't needed to do this in a while.)  :-)
> > 
> > I've been going nuts watching requests fly on mailing lists, so I am
> > about to start a "use the ticket system!" campaign.  This would mainly
> > be for Websites and Infra, Docs and L10n next.
> > 
> > Anyone object to use using OTRS?
> > 
> > What for, you say?  Well ...
> > 
> > * Feature request
> > * Document request
> > * Formatting change
> > * Email in a ticket when you have a document ready to push to publish
> > 
> > Maybe this sort of thing is more useful for Infra/Websites-type
> > projects?
> 
> I object.  Why do we want yet another ticketing system for Docs?  I was
> under the impression Wil Woods and Luke Macken were collaborating on a
> better, easier face for Bugzilla.  Is there something that Bugzilla is
> not providing?  People can make feature and document requests there
> because we have a docs-request component for it.  We may not be linking
> to it well, but that's not Bugzilla's fault.  We've got components for
> all our authored documents, etc., etc.  This seems uncomfortably like
> the "let's make <N> new lists" problem.

Oops, sorry to reply to self -- but I also wanted to say two additional
things:

1.  Did this answer my original question ("Does a mod_rewrite request go
to OTRS?")?

2.  The right answer to flying requests is "If it's not in Bugzilla, it
doesn't exist."  Something the development guys insist on that is very
sane.  Note this doesn't have to mean "File the bug or I'll ignore you";
it could mean "If you don't/can't file the bug, I will get it in there
for you to tracak the work."  At least, it should when you're the
kindler, gentler subproject. :-)

-- 
Paul W. Frields, RHCE                          http://paul.frields.org/
  gpg fingerprint: 3DA6 A0AC 6D58 FEC4 0233  5906 ACDB C937 BD11 3717
      Fedora Project:  http://fedoraproject.org/wiki/PaulWFrields
  irc.freenode.net: stickster @ #fedora-docs, #fedora-devel, #fredlug
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