bug reports considered good for our health

[David Nalley]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1



On Tue, Dec 8, 2009 at 7:15 PM, Karsten Wade  wrote:
> I'm really pleased at the quantity _and_ quality of bug reports coming
> in for Fedora 12 documentation.  (I seem to be on a number of QA
> checks for various guides, which I'm glad about.)
>
> We should run the statistics with bugzilla, but I'm getting a gut
> feeling about this release based on what I've seen so far.  Anyone
> else notice this?
>
> * Overall, more bugs across a few main documents (Installation Guide,
>  Release Notes) and a few others (IIRC).  This means:

I have definitely noticed an uptick in volume for the IG and RN.
In addition, the bugs are higher quality IMO, and the reporters are
going to more lengths to offer suggested changes (I even received a
Docbook patch for a bug filed today, which you referenced below)


>
>  * More people are reading the content;
>  * They care enough to file bugs;
>  * Bug reports are a needed part of improving open content, it's the
>    open source way;
>  * Bug reports are a sign of a healthy and engaged community.
>
> * The quality of the bug reports is up.  They are mostly associated
>  with the correct component, are clear in what they find wrong, and
>  offer solutions and fixes.  In fact, just now I saw a bug report[1]
>  that included a patch, which prompted me to write this email.  We've
>  received a few bugs in translations, including correction
>  suggestions.
>
> * The component owners have been highly responsive.  The recent
>  improvements around bugzilla process, bug clean-up, and bug
>  maintenance are showing quality and attention from this team.  You
>  are making Fedora Docs look really good!
>
> Considering that we have more than doubled the number of guides for
> the release, with l10n to match, I reckon we actually have _fewer_
> bugs per guide.
>
> If anyone cares to know what our real health statistics are around bug
> reports, I could get together with you and any others in IRC for a
> few hours and draw what we need from bugzilla.

It would be very interesting to see those statistics, though I am
unsure what we can infer from it. I think bugs are a bit of a double
edged sword.
On the one hand it means we have an engaged community, who cares
enough to spend time filing bugs.
On the other hand it means there is something wrong with the documentation.

So have we screwed up more, or have a more passionate community, or both?
In my mind either is ok, as long as we are responsive to the bugs.


-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.4.10 (GNU/Linux)
Comment: Use GnuPG with Firefox : http://getfiregpg.org (Version: 0.7.10)

iEYEARECAAYFAksfLzgACgkQkZOYj+cNI1cBWgCgjuzXVI0d2yeW9cCE0vUULvfw
mQUAoLK67kFuuznP7BpRcpp7GWQoJHNP
=f66H
-----END PGP SIGNATURE-----