Fedora Ticket System (OTRS)

[Patrick W. Barnes]

I've seen questions pop up about the Fedora Ticket System in a few threads 
recently, so here's some basic information relevant to Fedora Extras.

== When to use the Ticket System ==

Any issue that requires direct work on Fedora's infrastructure should be 
reported using the Ticket System.  This would include frozen or failing build 
systems.

Any issues within packages should be reported using Bugzilla.  This would 
include typical build errors.

Any questions about policy or processes should be reported to this mailing 
list.  This would include questions of spec design, naming conventions or 
review concerns.

If ever you are unsure about which system to use, feel free to report to 
whichever seems best.  Your report can be redirected as needed.

== How to use the Ticket System ==

The Ticket System is configured to pick up authentication details from the 
Fedora Account System, so your username and password should match your 
regular Fedora account.

The ticket system features assorted queues, and some of them allow tickets to 
be created through email.  New tickets can be opened through the web 
interface for any queue.  The "Buildsys" queue should be used for reporting 
issues with the Fedora Extras builders.  This queue does not currently allow 
new tickets to be created by email, so new issues must be reported using the 
web interface.

Once a ticket has been created, further action on the ticket can be carried 
out through the web interface or by email.

If you have problems with the Ticket System, report them to 
admin at fedoraproject.org or through the Ticket System itself.

Open tickets online:

https://admin.fedoraproject.org/tickets/customer.pl

-- 
Patrick "The N-Man" Barnes
nman64 at n-man.com

http://www.n-man.com/

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