[Fedora-infrastructure-list] Basic Ticketing Work Flow

[Nils Breunese]

Elliot Lee wrote:

> The other half of getting people to use OTRS is sending reminders  
> via e-mail of tickets people should be paying attention to. Is  
> there a way to do that?

Agents can set up notifications for various items under Preferences.  
By default these are not enabled. Maybe we should enable them/some by  
default?

Nils Breunese.


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