escalation paths and methods
mmcgrath at redhat.com
Wed Jun 13 04:01:38 UTC 2007
Karsten Wade wrote:
> On Mon, 2007-06-04 at 23:30 +0200, Marek Mahut wrote:
>> In fact, and maybe with pages or cell numbers (for sms only, of course)
> Maybe we can enable an alias (of sorts) for sysadmin paging. For
> example, kwade-page (at) fedoraproject.org would send to an SMS page
> number that I can specify in FAS.
> The reason is to let us set strict and harsh spamassassin rules behind
> those aliases. Or perhaps an SMS is not passed through the alias
> channel unless it is sent from an email address that is on record for a
> FAS account holder. Or perhaps it is an even smaller list of people who
> can use that SMS, a specific set of From: email addresses and SMS
> Personally, I want to know when infrastructure I have a stake in is
> having problems, but I don't want to be nagged by nagios. So, these are
> definitely escalation paths that need a human involved, probably one who
> has seen/heard of the problem and is sure it is real. Similarly, when I
> detect a problem that really needs intervention, I want a way to know
> that someone with a key and an interest knows about it. That for me was
> the most frustrating part of the F7 launch, when the first few days
> passed and problems arose, I was never sure it had anyone's attention
> and so stuff languished that had an easy resolution.
> Even volunteers have good reason to want an early and useful page.
> Arriving Just In Time is not only good for one's hero profile, it also
> helps keep five minute solutions from being three hour problems.
I'll add whoever wants to be added. We can also work a formal tree now
if need be.
Don't make me regret this :-/
More information about the Fedora-infrastructure-list