escalation paths and methods

Mike McGrath mmcgrath at
Wed Jun 13 04:01:38 UTC 2007

Karsten Wade wrote:
> On Mon, 2007-06-04 at 23:30 +0200, Marek Mahut wrote:
>> In fact, and maybe with pages or cell numbers (for sms only, of course) 
>> too. 
> Maybe we can enable an alias (of sorts) for sysadmin paging.  For
> example, kwade-page (at) would send to an SMS page
> number that I can specify in FAS.
> The reason is to let us set strict and harsh spamassassin rules behind
> those aliases.  Or perhaps an SMS is not passed through the alias
> channel unless it is sent from an email address that is on record for a
> FAS account holder.  Or perhaps it is an even smaller list of people who
> can use that SMS, a specific set of From: email addresses and SMS
> numbers.
> Personally, I want to know when infrastructure I have a stake in is
> having problems, but I don't want to be nagged by nagios.  So, these are
> definitely escalation paths that need a human involved, probably one who
> has seen/heard of the problem and is sure it is real.  Similarly, when I
> detect a problem that really needs intervention, I want a way to know
> that someone with a key and an interest knows about it.  That for me was
> the most frustrating part of the F7 launch, when the first few days
> passed and problems arose, I was never sure it had anyone's attention
> and so stuff languished that had an easy resolution.
> Even volunteers have good reason to want an early and useful page.
> Arriving Just In Time is not only good for one's hero profile, it also
> helps keep five minute solutions from being three hour problems.
I'll add whoever wants to be added.  We can also work a formal tree now 
if need be.

Don't make me regret this :-/


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