escalation paths and methods

[Marek Mahut]

Hey Mike,

Mike McGrath wrote:
> Karsten Wade wrote:
>> On Mon, 2007-06-04 at 23:30 +0200, Marek Mahut wrote:
>>
>>  
>>> In fact, and maybe with pages or cell numbers (for sms only, of 
>>> course) too.     
>>
>> Maybe we can enable an alias (of sorts) for sysadmin paging.  For
>> example, kwade-page (at) fedoraproject.org would send to an SMS page
>> number that I can specify in FAS.
>>
>> The reason is to let us set strict and harsh spamassassin rules behind
>> those aliases.  Or perhaps an SMS is not passed through the alias
>> channel unless it is sent from an email address that is on record for a
>> FAS account holder.  Or perhaps it is an even smaller list of people who
>> can use that SMS, a specific set of From: email addresses and SMS
>> numbers.
>>
>> Personally, I want to know when infrastructure I have a stake in is
>> having problems, but I don't want to be nagged by nagios.  So, these are
>> definitely escalation paths that need a human involved, probably one who
>> has seen/heard of the problem and is sure it is real.  Similarly, when I
>> detect a problem that really needs intervention, I want a way to know
>> that someone with a key and an interest knows about it.  That for me was
>> the most frustrating part of the F7 launch, when the first few days
>> passed and problems arose, I was never sure it had anyone's attention
>> and so stuff languished that had an easy resolution.
>>
>> Even volunteers have good reason to want an early and useful page.
>> Arriving Just In Time is not only good for one's hero profile, it also
>> helps keep five minute solutions from being three hour problems.
>>
>>   
> I'll add whoever wants to be added.  We can also work a formal tree now 
> if need be.
> 
> Don't make me regret this :-/

It's also a good idea to mention your time zone.

> https://admin.fedoraproject.org/pager


-- 
Marek Mahut                    Tel.: +420-532-294-111 (ex. 826-2046)
Fedora Ambassador                              GSM: +420-731-076-674
http://www.fedoraproject.org                  http://www.jamendo.com
____________________________________________________________________