ticket system comments
nils at breun.nl
Fri Jun 22 16:40:54 UTC 2007
seth vidal wrote:
> I was going to suggest we make a mailing list:
> admin-request at fedoraproject.org - maybe alias it to something simple.
> When messages come in we do the following:
> 1. see if we know how to solve it and have time to do it immediately
> 2. If you don't know how to solve it or don't have the time, open a
> bugzilla item about it on a product-to-be-created and thrown the
> bugzilla entry back to the list and the poster
> This way, the simple things that don't really need a ticket don't get
> one and the hard things that do need a ticket do get one.
If someone sends a request to that mailinglist, how do we make sure
it gets handled (eventually)? If no one acts, what happens? Is there
someone checking whether everything is either solved directly or made
into a bugzilla entry?
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