ticket system comments
skvidal at linux.duke.edu
Fri Jun 22 16:42:12 UTC 2007
On Fri, 2007-06-22 at 18:40 +0200, Nils Breunese wrote:
> seth vidal wrote:
> > I was going to suggest we make a mailing list:
> > admin-request at fedoraproject.org - maybe alias it to something simple.
> > When messages come in we do the following:
> > 1. see if we know how to solve it and have time to do it immediately
> > 2. If you don't know how to solve it or don't have the time, open a
> > bugzilla item about it on a product-to-be-created and thrown the
> > bugzilla entry back to the list and the poster
> > This way, the simple things that don't really need a ticket don't get
> > one and the hard things that do need a ticket do get one.
> If someone sends a request to that mailinglist, how do we make sure
> it gets handled (eventually)? If no one acts, what happens? Is there
> someone checking whether everything is either solved directly or made
> into a bugzilla entry?
Is there any guarantee of this in the ticketing system we have now?
The only guarantee is that someone is watching their email. Same as with
the ticket system, really.
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