FAS password reset mail not arriving

Axel Thimm Axel.Thimm at ATrpms.net
Tue Aug 19 08:58:14 UTC 2008


On Tue, Aug 19, 2008 at 08:44:28PM +1200, Nigel Jones wrote:
> On Tue, 2008-08-19 at 11:29 +0300, Axel Thimm wrote:
> > as per the mailed instructions I submitted a password reset by
> > entering account & mail into the FAS web portal. But I never received
> > the mail with the URL reset.
> I just noted this in the topic of #fedora-admin.  Due to having
> thousands of accounts in FAS we have to be careful that we don't flood
> the pipes too much.  As a result our mail queue is VERY full at the
> moment, and password reset e-mails are getting tacked onto the end.
> You will get your password reset e-mail, I assure you (I see plenty of
> them in the queue), if you get multiple, only the last reset e-mail will
> work.
> We really apologize for this, but there is a fine art in getting e-mail
> servers sending at the right pace, and we don't want Google etc to start
> thinking we only exist to spam people.

OK, thanks for clarifying. BTW I did not submit a request multiple
times, if you see plenty of request for me in the queue then something
is wrong.

Also being hosting quite a few multi-thousand lists: Sending out even
the exact same mail a couple of thousand times at a high rate
doesn't yet mark you as a spammer, this is also true of the large
lists @redhat.com. Although I highly appreciate any act of caution
these days!
Axel.Thimm at ATrpms.net
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