FAS password reset mail not arriving

Nigel Jones dev at nigelj.com
Tue Aug 19 09:02:31 UTC 2008

On Tue, 2008-08-19 at 11:58 +0300, Axel Thimm wrote:
> Hi,
> On Tue, Aug 19, 2008 at 08:44:28PM +1200, Nigel Jones wrote:
> > On Tue, 2008-08-19 at 11:29 +0300, Axel Thimm wrote:
> > > as per the mailed instructions I submitted a password reset by
> > > entering account & mail into the FAS web portal. But I never received
> > > the mail with the URL reset.
> > I just noted this in the topic of #fedora-admin.  Due to having
> > thousands of accounts in FAS we have to be careful that we don't flood
> > the pipes too much.  As a result our mail queue is VERY full at the
> > moment, and password reset e-mails are getting tacked onto the end.
> > 
> > You will get your password reset e-mail, I assure you (I see plenty of
> > them in the queue), if you get multiple, only the last reset e-mail will
> > work.
> > 
> > We really apologize for this, but there is a fine art in getting e-mail
> > servers sending at the right pace, and we don't want Google etc to start
> > thinking we only exist to spam people.
> OK, thanks for clarifying. BTW I did not submit a request multiple
> times, if you see plenty of request for me in the queue then something
> is wrong.
Errr I didn't actually check to see what was going to you, I was making
a rash generalization to * that if you request multiple then only the
last will work :)
> Also being hosting quite a few multi-thousand lists: Sending out even
> the exact same mail a couple of thousand times at a high rate
> doesn't yet mark you as a spammer, this is also true of the large
> lists @redhat.com. Although I highly appreciate any act of caution
> these days!
Good point, but yeah, not really that good to flood the pipes.

- Nigel
Nigel Jones <dev at nigelj.com>

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