Trac creating new ticket from webform

[susmit shannigrahi]

>
> Is this trac instance is for actually tracking these requests or if it
> is for tracking the development of the software to track the requests?

No, this is the trac instance for automating the freemedia program which still
needs a lot of manual editing.
(Once the basic tasks are done, I shall call for feedback and
suggestions from the ambassadors list. Till now, I have not announced
this. :)



> If it is the former, I'd like to suggest the following.
>
> The Fedora Ambassadors North America just implemented a trac instance
> to handle requests for resources (media, t-shirts, etc.).  We have our
> trac instance at https://fedorahosted.org/famnarequests.  When we
> created this, we had a similar set of requirements in mind.

My problem is, I/we can not ask a requester to fill a ticket for
requesting a media.
That will complicate things. A simple webform is much easier to handle
for a first timer.
So I am looking for keeping the existing request form almost same and
changing the backend for a more automated approach.

> I believe what you are asking for is likely not available in trac
> since it's more or less a bug tracker.

/me too thinks so...But Mike or Ricky may tell us something. :)

> So for your instance, I would suggest something like this:
> Ticket Types: i386 Live, i386 DVD, x86_64 Live, x86_64 DVD, etc.
> Version: Fedora 9, Fedora 10, etc.

Backend is not a problem, the frontend is. :)
Ambassadors and contributors can very well handle the tickets but a
first time visitor may not.


> To be honest, the other three pieces of information you wish to gather
> can easily be placed in the description field.  And I think most
> requestors can figure this out.

If the way I am looking does not workout, I have to do this.
So thank you for your suggession. :)




-- 
Regards,
Susmit.

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