The more I read the confuser I get.-the answer
William Hooper
whooperhsd3 at earthlink.net
Sat Nov 1 16:19:21 UTC 2003
Ted Kaczmarek said:
> Say I purchase 10 ES licenses, and I make 1 tech support call in year, I
> then become a gravy train. Another person purchases 1 license and makes
> 10 tech support calls, this would be a losing proposition.
You are falling into the same old trap. Support calls are not the only
cost involved with supporting the product. Back-porting fixes, testing,
QA, etc. are also a big part of the cost that doesn't fluctuate with have
much you call. We are talking about keeping the same major version of
software for 5 years and keeping it secure and stable. I'm sure there is
a "break even" cost associated with calling support, but the isn't the
whole picture.
--
William Hooper
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