Fedora Project: Announcing New Direction

[Bret Hughes]

On Tue, 2003-09-23 at 20:36, Alexandre Oliva wrote:
> On Sep 23, 2003, Paul Gear <paul at gear.dyndns.org> wrote:
> 
> > My point was that some people need a longer release cycle without support.
> 
> You mean, without Security Errata?  Or is that some kind of support
> you would want for the longer release cycle?  Do you realize that, the
> longer the cycle, the more it costs to keep applying security errata
> to old releases?  Who's going to pay for that cost?
> 

I was waiting for this to come up.  I for one see making updated
packages for a given release as "support" but since the RH site
discusses phone support as a a part of some offerings the term gets used
with different meanings and contexts.  This causes a fair bit of
confusion.  Perhaps as we embark on this exciting adventure of Fedora we
should agree on what terms we are going to use for these two very
different types of support.  I see this as updates vs help but that is
not too clear either.

I need updates but although I have purchased redhat boxed sets since
before 5.0 and cause probably 100 other purchases through
recommendations, I can't recall ever using phone support and the only
interaction I have ever had with RedHat is through bugzilla.

Does anyone else see this as a definition of terms issue?

  
Bret