Assistance for newbies?
David Maier
dave at bardacious.com
Thu Jul 8 18:41:14 UTC 2004
Scot L. Harris wrote:
>>
>>
>>>What's missing, IMHO, is a regular posting of a "Help for Newbies", which
>>>should also go out to new subscribers and be mentioned on the trailer that's
>>>at the end of every post.
>>>
>>>Such a posting would cover how to search the list, point to the FAQs and other
>>>important info and (most important!) point to ER's page on how to ask
>>>questions.
>>>
>>>Thoughts?
>>>
>>>
My best experience is lurking on the newsgroup that Corel set up for
WordPerfect support, which uses a volunteer support network. They have
a set of FAQ's, and for repetitive questions, they simply reply with the
link to the particular FAQ; I'd guess they have it scripted to the point
that the response time is minimal, and the questioner gets referred
imediately to a helpful resource. That may not be do-able on a list
like this, but you all know what questions you answer over and over
again, and being able to paste a link to the precise answer would
probably be fairly satisfying. As a lurker, I find myself going to the
link without having asked the question myself.
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