Redhat Support Sucks!!!!

[Kevin F. Berrien]

Aaron Matteson wrote:

>Tommy Reynolds became daring and sent these 1.6K bytes,
>  
>
>>Uttered Scott Burch <scott at bulldoginfo.com>, spake thus:
>>
>>    
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>>>I had a customer that just needed to feel good by purchasing telephone
>>>support, so I installed RedHat.  We had an issue with a driver, I called
>>>RedHat and almost a month later have not heard back from them (even though
>>>we purchased the 4 hour response contract).  
>>>      
>>>
>>Well, I certainly hope you haven't let this issue just fester for a
>>month!  Stay on top of tech support.  File reports with Bugzilla.
>>It's _your_ responsibility to see that you get your money's worth.
>>You know, squeeky wheel and all that...
>>    
>>
>
>I agree. Can't just sit around and wait if you do not hear back. Stay on
>top of it, call them back if there is a time problem like that and let
>someone know about it so it can delt with, just like anywhere else. Who
>knows, things happen and it may not have been an intentional error. And
>basing "Support sucks" on one incident it hardly fair.
>
>  
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If I had such poor service you can guarantee I'd be calling until I got 
someone who listened.  Not to mention seeking a refund on my 4hr support 
contract.