Uttered Scott Burch <scott bulldoginfo com>, spake thus: > I had a customer that just needed to feel good by purchasing telephone > support, so I installed RedHat. We had an issue with a driver, I called > RedHat and almost a month later have not heard back from them (even though > we purchased the 4 hour response contract). Well, I certainly hope you haven't let this issue just fester for a month! Stay on top of tech support. File reports with Bugzilla. It's _your_ responsibility to see that you get your money's worth. You know, squeeky wheel and all that...
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