Redhat Support Sucks!!!!

[Jay Daniels]

On Mon, May 03, 2004 at 06:09:29PM -0400, Kevin F. Berrien wrote:
> Aaron Matteson wrote:
> 
> >Tommy Reynolds became daring and sent these 1.6K bytes,
> > 
> >
> >>Uttered Scott Burch <scott at bulldoginfo.com>, spake thus:
> >>
> >>   
> >>
> >>>I had a customer that just needed to feel good by purchasing telephone
> >>>support, so I installed RedHat.  We had an issue with a driver, I called
> >>>RedHat and almost a month later have not heard back from them (even 
> >>>though
> >>>we purchased the 4 hour response contract).  
> >>>     
> >>>
> >>Well, I certainly hope you haven't let this issue just fester for a
> >>month!  Stay on top of tech support.  File reports with Bugzilla.
> >>It's _your_ responsibility to see that you get your money's worth.
> >>You know, squeeky wheel and all that...
> >>   
> >>
> >
> >I agree. Can't just sit around and wait if you do not hear back. Stay on
> >top of it, call them back if there is a time problem like that and let
> >someone know about it so it can delt with, just like anywhere else. Who
> >knows, things happen and it may not have been an intentional error. And
> >basing "Support sucks" on one incident it hardly fair.
> >
> > 
> >
> If I had such poor service you can guarantee I'd be calling until I got 
> someone who listened.  Not to mention seeking a refund on my 4hr support 
> contract.

Why do people use email and forget to follow up with the phone if
there is a problem.  Perhaps the email didn't get through or he used
the wrong address.

I wonder, did he get an automated response from the email saying it
was delivered?


jay