Looking for Open Source trouble ticket solution

[Les Mikesell]

On Tue, 2005-08-09 at 10:45, James Marcinek wrote:
> Hello Everyone,
> 
> I'm looking for an Open Source trouble ticket application and want to know if
> anyone has any recommendations? LAMP or java based will work. I would prefer one
> that is geared up for external customers but I would also be interested in ones
> that are designed an internal organization. Any feedback would be great.

I recommend Request Tracker: http://www.bestpractical.com/rt/.
It is non-trivial to install but the wiki guide for RHEL with
fastcgi should be close for fc4.
http://wiki.bestpractical.com/index.cgi?RHEL4InstallGuide
It works nicely with emailed requests from anywhere and a pre-configured
set of users per queue that get copies and can manipulate and close
the tickets but you should be able to make it work any way you want.

-- 
   Les Mikesell
     lesmikesell at futuresource.com