Earthlink not helping.

[fredex]

On Thu, Jul 14, 2005 at 06:48:16PM -0700, Lokrin wrote:
> Sorry if this isn't an appropriate topic but I'm at a loss.  Earthlink 
> refuses to help.
> 
> Ok, I've been running redhat/fedora on my home computer for about two 
> years now.  I've had service with Earthlink for over five years.  A 
> couple of months ago I went into the hospital for a partial foot 
> amputation.  I wasn't able to pay my ISP so they deactivated my account 
> but kept it on their servers. 
> 
> I was able to pay them a couple of weeks ago.  They reactivated the 
> service.  Now I can log into the ISP and it accepts the name/password 
> fine and I stay on line.  However, email and browser can't find any 
> servers.  Everything is the same as before.  In fact I am currently 
> using a Seanet account on the very same computer right now and have been 
> for three weeks.

Sounds like possibly name resolution (DNS) isn't working. You've got
a dyanmic IP, I assume, which would be assigned automatically whenever
you connect. At the same time earthlink should also be giving your
system the address of a nameserver to use. It sounds like perhaps
they aren't, or perhaps it's incorrect or the server it refers to
isn't working.

I'm not at a fedora box right now, but the one I"m using (Taolinux),
in the config screen where you tell it to automatically obtain IP 
address, also has a checkbox you must check if you want it to 
automtically obtain the DNS server address. You may wish to look
thru your PPP connection's configurations to make sure all these
things are enabled.

> 
> Earthlink support on the phone refuses to even look into the problem 
> because I run Linux.  Everythingon my end is ok, I believe, but they 
> won't even bother to check their end.  On-line support is as bad.  I 
> need to click on operating system and once I click on Unix-Linux-Other I 
> get a pop-up saying that they can not give me help.
> 
> I'm hoping that someone here that uses Earthlink can go over the 
> settings with me.  I'm on dial up 56k on the only phone line I have.  
> I'm running FC2 and KDE and using Thunderbird and Firefox.  I've 
> everything set up using SYSTEM SETINGS > NETWORK.  The modem should be 
> configured ok, since it works with Seanet.  And everything in the 
> Earthlink section (ppp1 or ppp0.  I'm using ppp2 for Seanet) looks ok 
> But I'd like to double check.
> 
> Or does anyone else have some helpful info?  I don't really want to get 
> rid of Earthlink, but I'm not going to pay when I get no real access.
> 
> If this is a bad place for this, does anyone know of another list or 
> forum I can try?
> 
> Thanks
> 
> Lokrin
> 
> -- 
> fedora-list mailing list
> fedora-list at redhat.com
> To unsubscribe: http://www.redhat.com/mailman/listinfo/fedora-list

-- 
---- Fred Smith -- fredex at fcshome.stoneham.ma.us -----------------------------
  "For him who is able to keep you from falling and to present you before his 
 glorious presence without fault and with great joy--to the only God our Savior
 be glory, majesty, power and authority, through Jesus Christ our Lord, before
                     all ages, now and forevermore! Amen."
----------------------------- Jude 1:24,25 (niv) -----------------------------
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 189 bytes
Desc: not available
URL: <http://listman.redhat.com/archives/fedora-list/attachments/20050714/d6ffb0b9/attachment-0001.sig>