Earthlink not helping.
Lokrin
redhat at lokrin.net
Tue Jul 19 16:12:42 UTC 2005
fredex wrote:
>On Thu, Jul 14, 2005 at 06:48:16PM -0700, Lokrin wrote:
>
>
>>Sorry if this isn't an appropriate topic but I'm at a loss. Earthlink
>>refuses to help.
>>
>>Ok, I've been running redhat/fedora on my home computer for about two
>>years now. I've had service with Earthlink for over five years. A
>>couple of months ago I went into the hospital for a partial foot
>>amputation. I wasn't able to pay my ISP so they deactivated my account
>>but kept it on their servers.
>>
>>I was able to pay them a couple of weeks ago. They reactivated the
>>service. Now I can log into the ISP and it accepts the name/password
>>fine and I stay on line. However, email and browser can't find any
>>servers. Everything is the same as before. In fact I am currently
>>using a Seanet account on the very same computer right now and have been
>>for three weeks.
>>
>>
>
>Sounds like possibly name resolution (DNS) isn't working. You've got
>a dyanmic IP, I assume, which would be assigned automatically whenever
>you connect. At the same time earthlink should also be giving your
>system the address of a nameserver to use. It sounds like perhaps
>they aren't, or perhaps it's incorrect or the server it refers to
>isn't working.
>
>I'm not at a fedora box right now, but the one I"m using (Taolinux),
>in the config screen where you tell it to automatically obtain IP
>address, also has a checkbox you must check if you want it to
>automtically obtain the DNS server address. You may wish to look
>thru your PPP connection's configurations to make sure all these
>things are enabled.
>
>
>
>>Earthlink support on the phone refuses to even look into the problem
>>because I run Linux. Everythingon my end is ok, I believe, but they
>>won't even bother to check their end. On-line support is as bad. I
>>need to click on operating system and once I click on Unix-Linux-Other I
>>get a pop-up saying that they can not give me help.
>>
>>I'm hoping that someone here that uses Earthlink can go over the
>>settings with me. I'm on dial up 56k on the only phone line I have.
>>I'm running FC2 and KDE and using Thunderbird and Firefox. I've
>>everything set up using SYSTEM SETINGS > NETWORK. The modem should be
>>configured ok, since it works with Seanet. And everything in the
>>Earthlink section (ppp1 or ppp0. I'm using ppp2 for Seanet) looks ok
>>But I'd like to double check.
>>
>>Or does anyone else have some helpful info? I don't really want to get
>>rid of Earthlink, but I'm not going to pay when I get no real access.
>>
>>If this is a bad place for this, does anyone know of another list or
>>forum I can try?
>>
>>Thanks
>>
>>Lokrin
>>
>>
I have both automatically obtain IP address and DNS server checked...
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