Earthlink not helping.

[Lokrin]

fredex wrote:

>On Thu, Jul 14, 2005 at 06:48:16PM -0700, Lokrin wrote:
>  
>
>>Sorry if this isn't an appropriate topic but I'm at a loss.  Earthlink 
>>refuses to help.
>>
>>Ok, I've been running redhat/fedora on my home computer for about two 
>>years now.  I've had service with Earthlink for over five years.  A 
>>couple of months ago I went into the hospital for a partial foot 
>>amputation.  I wasn't able to pay my ISP so they deactivated my account 
>>but kept it on their servers. 
>>
>>I was able to pay them a couple of weeks ago.  They reactivated the 
>>service.  Now I can log into the ISP and it accepts the name/password 
>>fine and I stay on line.  However, email and browser can't find any 
>>servers.  Everything is the same as before.  In fact I am currently 
>>using a Seanet account on the very same computer right now and have been 
>>for three weeks.
>>    
>>
>
>Sounds like possibly name resolution (DNS) isn't working. You've got
>a dyanmic IP, I assume, which would be assigned automatically whenever
>you connect. At the same time earthlink should also be giving your
>system the address of a nameserver to use. It sounds like perhaps
>they aren't, or perhaps it's incorrect or the server it refers to
>isn't working.
>
>I'm not at a fedora box right now, but the one I"m using (Taolinux),
>in the config screen where you tell it to automatically obtain IP 
>address, also has a checkbox you must check if you want it to 
>automtically obtain the DNS server address. You may wish to look
>thru your PPP connection's configurations to make sure all these
>things are enabled.
>
>  
>
>>Earthlink support on the phone refuses to even look into the problem 
>>because I run Linux.  Everythingon my end is ok, I believe, but they 
>>won't even bother to check their end.  On-line support is as bad.  I 
>>need to click on operating system and once I click on Unix-Linux-Other I 
>>get a pop-up saying that they can not give me help.
>>
>>I'm hoping that someone here that uses Earthlink can go over the 
>>settings with me.  I'm on dial up 56k on the only phone line I have.  
>>I'm running FC2 and KDE and using Thunderbird and Firefox.  I've 
>>everything set up using SYSTEM SETINGS > NETWORK.  The modem should be 
>>configured ok, since it works with Seanet.  And everything in the 
>>Earthlink section (ppp1 or ppp0.  I'm using ppp2 for Seanet) looks ok 
>>But I'd like to double check.
>>
>>Or does anyone else have some helpful info?  I don't really want to get 
>>rid of Earthlink, but I'm not going to pay when I get no real access.
>>
>>If this is a bad place for this, does anyone know of another list or 
>>forum I can try?
>>
>>Thanks
>>
>>Lokrin
>>    
>>
I have both automatically obtain IP address and DNS server checked...
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