Earthlink not helping.

[Lokrin]

Antonio Olivares wrote:

>--- Lokrin <redhat at lokrin.net> wrote:
>
>  
>
>>Sorry if this isn't an appropriate topic but I'm at
>>a loss.  Earthlink 
>>refuses to help.
>>
>>Ok, I've been running redhat/fedora on my home
>>computer for about two 
>>years now.  I've had service with Earthlink for over
>>five years.  A 
>>couple of months ago I went into the hospital for a
>>partial foot 
>>amputation.  I wasn't able to pay my ISP so they
>>deactivated my account 
>>but kept it on their servers. 
>>
>>I was able to pay them a couple of weeks ago.  They
>>reactivated the 
>>service.  Now I can log into the ISP and it accepts
>>the name/password 
>>fine and I stay on line.  However, email and browser
>>can't find any 
>>servers.  Everything is the same as before.  In fact
>>I am currently 
>>using a Seanet account on the very same computer
>>right now and have been 
>>for three weeks.
>>
>>Earthlink support on the phone refuses to even look
>>into the problem 
>>because I run Linux.  Everythingon my end is ok, I
>>believe, but they 
>>won't even bother to check their end.  On-line
>>support is as bad.  I 
>>need to click on operating system and once I click
>>on Unix-Linux-Other I 
>>get a pop-up saying that they can not give me help.
>>
>>I'm hoping that someone here that uses Earthlink can
>>go over the 
>>settings with me.  I'm on dial up 56k on the only
>>phone line I have.  
>>I'm running FC2 and KDE and using Thunderbird and
>>Firefox.  I've 
>>everything set up using SYSTEM SETINGS > NETWORK. 
>>The modem should be 
>>configured ok, since it works with Seanet.  And
>>everything in the 
>>Earthlink section (ppp1 or ppp0.  I'm using ppp2 for
>>Seanet) looks ok 
>>But I'd like to double check.
>>
>>Or does anyone else have some helpful info?  I don't
>>really want to get 
>>rid of Earthlink, but I'm not going to pay when I
>>get no real access.
>>
>>If this is a bad place for this, does anyone know of
>>another list or 
>>forum I can try?
>>
>>Thanks
>>
>>Lokrin
>>
>>-- 
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>>fedora-list at redhat.com
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>>
>>    
>>
>
>I have tried reading here
>http://www.earthlink.net/dialup/faq/
>and do not get very far with their help.  However, I
>do recommend that you read 
>http://linmodems.technion.ac.il/post-install.html
>For some pointers and find out what is wrong with the
>connection.  On a similar note, I helped connect a
>friend using Fedora with an ISP that offered no linux
>support.  I tried applying most of the techniques in
>the post-install help from linmodems suport page. 
>Since I am also on the discuss at linmodems.org page, I
>asked them for their help and they guided me along. 
>To make a long story short, run system-config-services
>and check which services are on/off.  This helped us
>greatly since we could connect but no internet, could
>not ping anything/website.  Some services like 
>
>NFS is a popular protocol for file sharing across
>TCP/IP networks. This service provides NFS file
>locking functionality.
>
>and
>
>nifd
>This is a daemon which runs on Howl clients to monitor
>the state of a network interface.  nifd must be
>running on systems that use autoipd and mDNSResponder
>to automatically obtain a Link-Local IPv4 address and
>do Zeroconf service discovery. nifd should not be
>running otherwise
>
>also at boot time, if you have a network configured
>the modem will never connect you need to activate it
>(as root user;  su - root) with 
>ifconfig eth0 down
>and check your connection again.
>
>Checking all the services and retrying we could
>connect and surf the internet for good.  The machine
>was dualbooting Fedora Core and windows 2000 and to my
>friend's surprise he could connect using Linux and no
>longer with windows.  It took us a while to fix the
>problem, but it did work.  Please try with the above
>suggestions and hopefully it will work. 
>
>Kind Regards,
>
>Antonio
>
>  
>
Considereing that the modem works perfectly fine with another service 
(Seanet), I don't think it is a problem with a service not running.


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