Earthlink not helping.

Tue Jul 19 16:34:23 UTC 2005

jdow wrote:

>From: "Lokrin" <redhat at lokrin.net>
>
>  
>
>>Sorry if this isn't an appropriate topic but I'm at a loss.  Earthlink 
>>refuses to help.
>>
>>Ok, I've been running redhat/fedora on my home computer for about two 
>>years now.  I've had service with Earthlink for over five years.  A 
>>couple of months ago I went into the hospital for a partial foot 
>>amputation.  I wasn't able to pay my ISP so they deactivated my account 
>>but kept it on their servers. 
>>
>>I was able to pay them a couple of weeks ago.  They reactivated the 
>>service.  Now I can log into the ISP and it accepts the name/password 
>>fine and I stay on line.  However, email and browser can't find any 
>>servers.  Everything is the same as before.  In fact I am currently 
>>using a Seanet account on the very same computer right now and have been 
>>for three weeks.
>>
>>Earthlink support on the phone refuses to even look into the problem 
>>because I run Linux.  Everythingon my end is ok, I believe, but they 
>>won't even bother to check their end.  On-line support is as bad.  I 
>>need to click on operating system and once I click on Unix-Linux-Other I 
>>get a pop-up saying that they can not give me help.
>>
>>I'm hoping that someone here that uses Earthlink can go over the 
>>settings with me.  I'm on dial up 56k on the only phone line I have.  
>>I'm running FC2 and KDE and using Thunderbird and Firefox.  I've 
>>everything set up using SYSTEM SETINGS > NETWORK.  The modem should be 
>>configured ok, since it works with Seanet.  And everything in the 
>>Earthlink section (ppp1 or ppp0.  I'm using ppp2 for Seanet) looks ok 
>>But I'd like to double check.
>>
>>Or does anyone else have some helpful info?  I don't really want to get 
>>rid of Earthlink, but I'm not going to pay when I get no real access.
>>
>>If this is a bad place for this, does anyone know of another list or 
>>forum I can try?
>>
>>Thanks
>>
>>Lokrin
>>    
>>
>
>After all the "nice' help you received.... <sigh>
>
>One suggestion has some merit. If you do not run your own DNS then
>try one or more of these in your /etc/resolv.conf file to get name
>resolution:
>nameserver 207.217.126.41
>nameserver 207.69.188.185
>nameserver 207.69.188.186
>
>  
>
Added the above.  No difference.

>Another potential problem is that your connection itself is bad. What
>does "ifconfig pppN" say comparing your working and non-working
>connections? You might see something obvious.
>
ppp0      Link encap:Point-to-Point Protocol 
          inet addr:165.121.58.190  P-t-P:209.165.103.236  
Mask:255.255.255.255
          UP POINTOPOINT RUNNING NOARP MULTICAST  MTU:1500  Metric:1
          RX packets:23 errors:0 dropped:0 overruns:0 frame:0
          TX packets:11 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:3
          RX bytes:2529 (2.4 Kb)  TX bytes:142 (142.0 b)

ppp0 is the seanet account.  ppp1 is the earthlink account.  That gives 
an error of DEVICE NOT FOUND

>If it looks ok try a
>traceroute (or if you have it "mtr" or even ping):
>traceroute 207.69.188.185
>or
>mtr 207.69.188.185
>
>  
>
traceroute and ping : Unknown host
mtr: host name lookup failure

>If those provide routes towards things like "ns1.mindspring.com" (as
>for 207.69.188.185) then you have connectivity. That leaves email.
>
>Multiple email modes exist, mail.earthlink.net, smtp.earthlink.net,
>pop3.earthlink.net, and the preferred access smtpauth.earthlink.net.
>The last one requires simple password authentication. It is quite
>useful when you are on the road.
>
>It seems Earthlink support runs hot and cold on Linux. Sometimes you
>get lucky and sometimes you don't. I sort of tend to fudge the issue.
>I am typing this on my moneymaker machine, an XP crashmonster. So I can
>perform certain levels of diagnosis with tools like OutlookExpress. But
>I do most if it with the Linux firewall machine. Heck, on the road when
>I need help the Linux experience teaches me you can play "disable" and
>"reenable" tricks on network connections easier than changing settings
>and rebooting. {^_-}
>
>Anyway, I hope the above information is more helpful than the adolescent
>ranting the prior messages reveled in. I'm on DSL so I am not sure of
>your precise settings such as the ELN/ prefix on your account ID that
>are in use these days. I'd have to fire up my laptop and check. Let us
>know what step of the above investigation list gives problems or if you
>have some success.
>
>(And now I remember why I bailed out for Mandrake. I wish they'd not
>turned to (perhaps temporary) drivalpated malconfigurations for their
>paying customers.)
>
>{^_^}   Joanne
>
>  
>
The thing is everything worked before they put my account on hold and no 
it doesn't.  I have not changed my system.

BTW - I have modem volume turned on to medium.  It goes through all the 
correct sounds and then goes silent but it stays connected to the line 
and stays connected for however long until I manually disconnect it.

Side note:  I couldn't connect with Seanet and found out it was because 
my modem volume was set to high.  That kept giving me a modem error 8 - 
no dial tone.  I'm guessing there was not enough power for the high 
volume and to pick up the line both.

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