Linux sucks

[Peter Smith]

Sorry I'm so late...

RedHat has SLAs.
http://www.redhat.com/support/service/sla/
http://www.redhat.com/support/service/sla/rhel4.html

Peter

Kunal Shah wrote:

>Dont know about small business and individual user. As I said, usally
>we dont pay much attaintion if we dont have things get done for
>individual user. However for big corporate, this is the stretegy from
>microsoft.
>
>Regarding the response, i must say i was impress. That person was
>knowing everything about how should a system / kernel behave in what
>kind of situation.
>
>Anyways, point of discussion is not how MS support is better then
>Linux support or visaversa. Point of discussion is what is the reason
>Linux is not that much impressive in huge organization ( i know linux
>is widely being used in boing and some of the big organization), but
>that is the question i am always being asked - on the support.
>
>
>On Sun, 13 Feb 2005 22:03:32 -0500, Erik Hemdal <ehemdal at townisp.com> wrote:
>  
>
>>>>>Yes.
>>>>>
>>>>>I am not trying to be biased but i was quit impress with the tools and
>>>>>SLA Microsoft has. And they solved our problem.
>>>>>          
>>>>>
>>I'm desperately trying to avoid a flame war, but I am very curious about
>>a couple of things:
>>
>>1.  What kind of SLA will Microsoft offer to a small business or an
>>individual user?
>>2.  For the case above, where the poster spoke to a kernel developer,
>>what kind of response was promised in the SLA and how much did it cost?
>>
>>For the record, I use Windows, because a specific toolchain I need isn't
>>going to be ported to Linux.  But where I can (which is nearly
>>everywhere else), I use Fedora, in fact, I do most of my email, "Office"
>>work, and presentations using Linux.  I've found Microsoft support to be
>>expensive and antagonistic to customers.  A recent experience bears this
>>out.
>>
>>I have an issue working for a friend now where MS support is needed.  My
>>friend entered "DLL Purgatory" because of a defect in a version of
>>MSVCRT.DLL, used by just about everything on the system.  The Knowledge
>>Base article which discloses the defect announces a hotfix for the
>>problem.  But to get the hotfix, one must place a toll call to Microsoft
>>and pay the charge for a service call to obtain the fix.
>>
>>The Microsoft technician has the discretion to decide whether to charge
>>you Microsoft's fee for the consultation, but in any event, you pay for
>>the phone call.   So no matter what you do, it will cost you money if
>>you want your system to work.  My friend didn't do anything except
>>install Service Pack 2, and her system went south.  Now her system is
>>degraded and it will cost her to recover it.
>>
>>For those who are unhappy with the support one gets from the Linux
>>community for free, I must ask: Is this kind of support worth paying
>>for?  I am grateful for the support of this community.  You all do great
>>things.
>>
>>Erik
>>