OT?
Dave Stevens
geek at uniserve.com
Sat Apr 29 17:10:38 UTC 2006
If restaurants functioned like...
There's a difference between service and support.
Dateline: Tuesday, April 25, 2006
If restaurants functioned like ...
Patron: Waiter!
Waiter: Hi, my name is Bill, and I'll be your Support.
Waiter. What seems to be the problem?
Patron: There's a fly in my soup!
Waiter: Try again, maybe the fly won't be there this time.
Patron: No, it's still there.
Waiter: Maybe it's the way you're using the soup. Try eating it with a fork
instead.
Patron: Even when I use the fork, the fly is still there.
Waiter: Maybe the soup is incompatible with the bowl. What kind of bowl are
you using?
Patron: A SOUP bowl!
Waiter: Hmmm, that should work. Maybe it's a configuration problem. How was
the bowl set up?
Patron: You brought it to me on a saucer. What has that to do with the fly in
my soup?!
Waiter: Can you remember everything you did before you noticed the fly in your
soup?
Patron: I sat down and ordered the Soup of the Day!
Waiter: Have you considered upgrading to the latest Soup of the Day?
Patron: You have more than one Soup of the Day each day??
Waiter: Yes, the Soup of the Day changes every hour.
Patron: Well, what is the Soup of the Day now?
Waiter: The current Soup of the Day is tomato.
Patron: Fine. Bring me the tomato soup and the check. I'm running late now.
[Waiter leaves and returns with another bowl of soup and the check.]
Waiter: Here you are, Sir, the soup and your check.
Patron: This is potato soup.
Waiter: Yes, the tomato soup wasn't ready yet.
Patron: Well, I'm so hungry now, I'll eat anything.
[Waiter leaves.]
Patron: Waiter! There's a spider in my soup!
The check:
Soup of the day. . . . . . . . . . .$5.00
Fly Feature. . . . . . . . . . . no charge
Upgrade to newer Soup of the Day. . . .$2.50
Access to support. . . . . . . . . . . $1.00
--
I found one day in school a boy of medium size ill-treating a smaller boy. I
expostulated, but he replied: 'The bigs hit me, so I hit the babies; that's
fair.' In these words he epitomized the history of the human race.
-Bertrand Russell in
Education and the Social Order
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