Bugzilla, RT3 and Trac

[Matthew Miller]

On Fri, Jul 14, 2006 at 10:17:13AM -0400, Paul Michael Reilly wrote:
> I am looking for an issue tracking tool running on Fedora, preferably
> open source, that will accept incoming email replies to a comment on a
> particular issue as a new comment for that issue.  I think Bugzilla
> can do it but I haven't figured out yet how to make it work.  Does
> anyone with experience using rt3 or trac know if either of these tools
> supports such strong email integration?

RT certainly has more in-depth e-mail integration.

But by design, the whole program is horrible out of the box and requires a
LOT of work and configuration to make it not a pain to use. (This is the
business model of the company that makes it -- it's open source, but they
want to sell a lot of tech support, so....)


-- 
Matthew Miller           mattdm at mattdm.org          <http://mattdm.org/>
Boston University Linux      ------>              <http://linux.bu.edu/>