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Re: Ticketing System Resolution



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David Cary Hart wrote:
> This is from a thread about a month or so ago. I have found a
> perfect solution that nobody suggested. Actually my hosting company
> recommended it (they use it). 
> 
> This is commercial OSS but a free version is available that is only
> limited by the number of mailboxes it handles:
> 
> http://www.cerberusweb.com/
> 
> I have no relationship nor commercial interest.

We use it here - the older 2.x version.  Too many nits to pick about
their 3.x product line, esp. in a UNIX environment.

Still, it's good. It also has caused our ticket numbers to go through
the roof since all you need to submit a ticket is an email client... *grin*

- --
- ----------
Doug Stewart
Senior Systems Administrator/Web Applications Developer
Lockheed Martin Advanced Technology Labs
dstewart atl lmco com
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